Service Dispatcher
Sunset Air - Olympia, WA

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Sunset Air, Inc. is a HVAC contractor serving the Greater Thurston and Pierce Counties since 1976. We Specialize in Design, Build, Installation and Service of Commercial and Residential HVAC systems. Sunset Air's capabilities include full engineering and design, sheet metal fabrication, service and maintenance and DDC controls installation and design.

We are a company that recognizes and appreciates our employees. We know that our employees are our biggest asset and it’s the employees that make Sunset Air the largest and best commercial & residential HVAC contractor in the South Puget Sound. That is why we also offer our employees full medical, dental & vision insurance benefits, 401K, profit sharing and paid vacations and holidays. Sunset Air Inc. has nearly 130 employees and is family owned and operated. We currently have an opening for a Service Department Dispatcher.

The Service Dispatchers responsibilities include, but are not limited to the following: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing. Qualified candidates will have the following skill set:

  • Advanced customer service skills
  • Ability to multi-task
  • Organized and able to work in a fast paced environment
  • Geographical and map reading knowledge
  • Two years related experience and/or training in customer service & dispatching

Additional responsibilities will include the management of commercial service contracts, scheduling contracted service and maintenance, processing billing statements and updating and maintaining customer database with a high level of accuracy. Previous industry experience is a plus.

If you are interested this position or other possible openings within the company, please e-mail your resume our HR Department.

About this company
Sunset Air, Inc. is a HVAC contractor serving the Greater Thurston and Pierce Counties since 1976. We Specialize in Design & Build of...