Lead Business Systems Analyst
Merkle Inc. - Little Rock, AR

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Who we are:
Merkle, Inc. is the nation’s largest and fastest growing, privately held, customer relationship marketing (CRM) agency with a team of over 1,400 exceptionally talented people working throughout the United States, China and the UK. This is a place where exceptionally talented people want to be -- a place where they can harness their skills, build enduring relationships, and do remarkable things they otherwise wouldn’t.

Merkle is also a place where clients want to do business. For more than 20 years, many of the world’s top brands, financial institutions and leading nonprofit organizations have partnered with us to maximize the value of their customer portfolios. Our clients include Dell, DirecTV, Microsoft, Nike, Samsung, Bank of America, JP Morgan Chase, and the American Cancer Society, to name just a few.

We’ve created an ecosystem where talented people can be comfortable and thrive. We wear jeans. We bring our dogs to work. We let off steam with some pool or foosball. We have fun. But we also work hard. We execute. We innovate. We achieve. We take care of our clients, and each other.

A company filled with this level of talent and passion is going to get noticed. And we are proud of the recognition we’ve received. We’ve been recognized by Forrester Research as a “Leader in Database Marketing” 3 consecutive times, and among Advertising Age’s “Ten Agencies to Watch in 2012”. We’ve been named a “Best Place to Work” by Baltimore Magazine in 2009, 2010 and 2011, and our CEO, David Williams, was named “CEO of the Year” by SmartCEO magazine.

So if you’re smart, passionate, fun, and committed, consider joining Merkle, where you’ll fit right in.

What we need:
The Lead Business Systems Analyst is the key liaison between high profile clients and the Merkle Technology Teams. This is an extremely visible position, as the Lead Business Systems Analyst elicits and drives requirements at multiple levels of detail for Merkle clients. The Lead Business Systems Analyst should have a strong attention to detail and is entrusted with accurately documenting requirements and acceptance criteria for a project. Solutions are primarily centered on creating a CRM database / data warehouse, with daily data updates in a Merkle hosted environment.

Position Responsibilities:
Interface with the client, third-party vendors, and multi-disciplinary teams within Merkle (Data Warehouse Developers, Project Managers, Quality Assurance, Business Intelligence, and Information Technology) to support the solution delivery process.

Lead solution discovery sessions with the client stakeholders and subject matter experts as a means to illicit solution requirements, both business and functional

Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail

Take primary ownership for written requirements specifications (Business and Functional), from initial creation, through change management and solution delivery

Profile and understand various client data (e.g. Customer records, Transaction records, Web Activity records) as it relates to stated requirements and solution design

Provide input to Project Management regarding schedule, scope, and cost tradeoffs

Serve as the functional point of contact for the solution during Design and Development, working through data and design questions/issues as they arise

Work closely with the QA discipline to define and execute a test plan, which will include internal and User Acceptance Testing

Lead the delivery of the system into production by designing and supporting the formal client acceptance process, according to Merkle’s defined standards

Maintain the solution in production, working with end users, and facilitating change requests with the broader team using a defined change management process

Required Skills

Team Player

Experience with Marketing, especially: Database Marketing, Direct Marketing, Email Marketing, Interactive Marketing

Industry/Vertical expertise (e.g. Retail, Insurance, Pharmaceutical, Business-to-Business, Financial Services, etc.)

Knowledge of Customer Data Integration (CDI) processes and best practices

Experience with test planning and use cases

Position Qualifications:
Qualified individuals possess the attributes of being smart, curious, committed to vision, passionate, fun/pleasant, an achiever and having a sense of urgency.

Bachelors Degree. Technology, science, and math backgrounds preferred but not required.

7+ years experience with writing detailed requirement specifications for data warehouse and/or database delivery

7+ years experience working with IT methodologies [e.g. Systems Development Life Cycle (SDLC) and/or Waterfall]

Ability to lead and coordinate people and activities (especially amongst other BSAs) throughout a full solution lifecycle

Fundamental understanding of relational database design concepts [e.g. table design, table relationships (e.g. one-to-one, one-to-many), primary and foreign key designations, etc.]

Competency in writing and interpreting basic to intermediate SQL queries

Client management, expectation setting, and communication as it relates to the BSA function

Ability to arrive at creative solutions that are not readily apparent and to turn unclear facts into logical patterns and concepts

Ability to mentor and/or manage less senior BSA resources within the capability

Required Experience

Merkle Inc. - 14 months ago - save job - block