Manager, Systems Engineering Services
George Washington University - Enterprise, AL

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To assist the Director, Systems Engineering Services in the day-to-day management activities for the units of the department, and all activities that are required in ensuring that the University’s initiatives of information transport infrastructures, as well as centralized platforms and operating systems technologies are achieved. This individual will also possess a demonstrated understanding of Virtual lifecycle Management and compactly planning.

Minimum Qualifications:
A Bachelor’s degree in Computer Science, Management Information Systems, or a closely related field, plus four years of relevant experience. Degree requirements may be substituted with a combination of education, training and experience.

Desired Qualifications:
Professional experience in state-of-the-art information systems, virtualization and storage technologies management and oversight to include managing and developing the technical operations of a systems department using state-of-the-art information systems technology is desired.

Excellent communication and personnel management skills is desired.

Experience in ITSM processes, including those aligned with ITIL Framework.

Experience in audit and security controls as related to financial systems.

Experience with service management, monitoring, and reporting accountable to stated and agreed upon availability expectations and recovery objectives.

Experience with Sun Solaris (Risc/Intel) platforms, Linux (Redhat/Suse) and Microsoft platforms.

Experience with enterprise backup, recovery, storage and virtualized platforms.

Special Instructions to Applicants:
Job Duties

Manages the daily operations and provides oversight of systems, applications, virtualization and storage infrastructure for the Division of Information Technology, Systems and Engineering Services department. Acts as a liaison to managers and department heads throughout the University providing assistance and guidance concerning the evaluation, selection, acquisition, implementation, and operation of systems, applications, virtualization and storage platforms.

Manages the staff and establishes performance goals, assigning accountability, setting objectives; establishing priorities and monitoring and evaluating results.

Assists in the preparation of internal policies, controls and operational guidelines within the Systems Engineering Services department to facilitate the proper operation of system, virtualization and storage platforms to accommodate unusual conditions and situations that could impact technical services to customers. Responsible for developing and testing disaster recovery plans for storage and systems platforms. Create operational guidelines to include the ongoing training of the staff to perform these activities.

Monitors availability, capacity, security and performance for storage, virtualization and system platforms and conducts lifecycle management. Projects budget requirements for those activities and ensure the inclusion in the capital budget for the department.

Plans, implements and configures systems, virtualization and storage platforms, and core software environment at the university so that the best possible use is made of the university’s investment in software and hardware. This includes areas such as electronic mail, web servers, network and server operating systems, and configuration management.

Collaborates with other DIT directors and managers to plan future efforts, to include system enhancements, planning development and implementation of new services and systems offered or supported by the University.

Develops and implements professional development and in-service technical training programs for subordinate staff, to include developing and cultivating customer service skills within the assigned unit and arranging for external training.

Assists in the development of departmental strategic and tactical planning, to include the development of the annual operating budget, the establishment of short and long-term goals and objectives, and preparing an annual report of assigned unit activities in support of the Division of Information Technology’s strategic plans.

Performs other related duties as assigned.

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