Job Title: Tech Sales Associate Reports to: Sales and Services Manager
Position Summary : The Tech Sales Associate is responsible for maintaining an Inspired Selling culture in the computing department. They are committed to offering every customer a total solution for his/her technology and computing needs. The Tech Sales Associate is responsible for ensuring the Tech and computing department achieves key metrics, including profitable sales and customer satisfaction (including TSat). An important focus of this role is to grow our business by offering solutions to our customers that meet their needs. The Tech Sales Associate is expected to possess extensive knowledge of the product assortments and tech services available to customers and recognize the opportunity to advise the customer on these offerings.
Position Responsibilities :
Essential Skills and Experience :
- Engagement: Engages customers on the sales floor. Uses VIBE behaviors to create a buying environment. Builds relationships with Certified Tech Associates and Mobile Consultants (in mobile stores) to create synergy across all technology departments.
- Selling: Champions Technology selling programs; Exhibits Staples Selling behaviors in all interactions and communications with customers, associates and management. Achieve all sales goals. Respond and resolve customer requests and concerns.
- Operations: Responsible for ensuring all operational policies and processes are followed (i.e., PC Intake through pickup process). Stays current on new technologies, products and services.
- Other duties as assigned
Analysis: Gathers and analyzes what they feel are the most important pieces of information needed to understand the problem or issue.
Focus on Service: Searches actively for ways to improve customer service. Identifies customers' current requirements, expectations, and needs.
Communication- Write and Speak with Impact: Expresses oneself effectively in one-on-one conversations and small groups. Adapts the level of detail and type of communication to the intended audience
Build Relationships : Is friendly and open in interactions with others, making them feel at ease. Demonstrates a genuine interest in people, their business and their technology needs.
Drive for Results : Is accountable for Tech Services Sales, Margin and TSAT. Puts in sustained effort to accomplish desired results. Experience and interest in using reports and metrics to shape vision, goals/objectives.
Listening-Listen Attentively: Asks questions to clarify others' comments and ensure understanding of the key messages. Listens to others' comments without interrupting. Is able to listen to a customer’s concerns and asks open ended questions to help identify needs and present solutions.
Establishing Trust- Show Integrity: Establishes trust with customers; is a trusted advisor and able to maintain confidentiality.
Managing Execution- Work Effectively & Efficiently: Prioritizes effectively and focuses on appropriate details, so work gets done accurately.
Leveraging Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs.
Basic Qualifications :
- Sales and customer service experience in a retail environment
Staples - 15 months ago
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