Implementation Specialist
Tyler Technologies - Plano, TX

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The Implementation Specialist is responsible for delivering high quality training, consulting and configuration of our software applications to our Courts & Justice Clients. Implementation Specialists work with their colleagues and managers to design, implement and proactively manage a superior software experience for our clients.

  • On-site, video and web based application training of Tyler’s Courts and Justice products to both new and existing customers.
  • On-site business and application consulting and configuration.
  • Train users in system setup, administration and maintenance.
  • Create user documentation when required.
  • Ability to work independently and keep up to date on new functionality and to learn new modules.
  • Adapt to a high paced work environment.
  • Extensive travel required up to 70%.
  • BS/BA in Business or related field or equivalent experience.
  • Exceptional presentation, communication and training skills; previous training experience a plus.
  • Familiarity and ease with computer systems and common software products.
  • Strong problem-solving skills.
  • Experience in one or all of the following fields preferred:
    • Software consulting
    • Application configuration
    • Software documentation
    • Classroom style training
    • Law Enforcement
    • Document Imaging
    • Courts and Justice business processes
    • Sheriff’s office
    • Electronic records
    • Justice of the Peace
    • Judicial
    • Jail

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