Training Systems Analyst - Soarian Job
Christiana Care - New Castle, DE

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Job Title: Training Systems Analyst - Soarian
Location: New Castle, DE

General Description:PRIMARY FUNCTION:
Organize, plan, and conduct learning sessions for a variety of IT initiatives. Facilitate productive classroom sessions and administer evaluations in accordance with institutional standards and guidelines. Interact and support end-users with varied level of experience and computer skills. Provide go-live support and ongoing training to assist end-users in continued understanding of the system and processes.
Identify management requirements and operating problems, and define alterna¬tives and the recommended solution in terms of management information needs. The Systems Analyst uses current system and computer technology, and designs, installs and insures continuing operation of systems in all functional areas of CCHS. The Systems Analyst also acts as an internal consultant to management in disciplines and techniques such as patient management, patient accounting, payroll, ancillary and physicians systems and many other areas.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Organize and conduct learning sessions for hospital IT systems including project based and on-going new hire training.

Develop and manage classroom evaluations in order to assess learning effectiveness and suggest improvements and updates to course material.

Participate in course development and documentation to expand or improve learning goals and missions.

Support end users during and after project go-live to help encourage ongoing understanding of operational process and system functionality.

Maintain effective user relationships in order to provide a climate receptive to systems improvement and to enhance understanding of the users business concerns. Participate on user project teams, conduct additional training, and clarify procedures to assure full user satisfaction.

EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s Degree in Training and Development, Education, Communication, or a related area. Equivalent professional experience can be substituted for education.
Two (2) to three (3) years of experience in employee training, training content development, and/or other related experience.
Significant experience in classroom training, adult education theories, and strong presentation skills.
Knowledge of education assessment and metric solutions for evaluating effectiveness of training plan.
Demonstrated excellent verbal, interpersonal and written communication skills.
Ability to work effectively in a diverse group at various levels of the organization.
Familiarity with corporate Learning Management and Human Resources Information Systems.
Experience in a hospital or healthcare environment highly desirable.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
  • Ability to see well enough to view/read terminal displays, printed material and digital and analog displays in all locations where duties are performed. Required for key responsibilities above.
  • Ability to hear well enough to participate in meetings, use a tele¬phone, recognize fire and safety alarms, converse with constituents and recognize audio alarms from computer equipment with the presence of background noise. Required for all key responsibilities above.
  • Possess manual dexterity well enough to use a keyboard and termi¬nal equipment, to do filing, indexing, and copying, to do sorting, to maintain computer equipment such as mounting tapes, loading paper, etc., and manipulate communications devices such as FAX ma¬chines in order to meet minimum productivity standards. Re¬quired for all key responsibilities above.
  • Speak well enough to elicit and transmit technical and operational information in meetings and face to face conversations in English with other CCHS employees and the public. Required for key responsibilities above.
Christiana Care Health System is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, or genetic information.
Job Classification: Information Systems
Job Requisition #: 29156BR

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Christiana Care Health System, headquartered in Wilmington, Delaware, is one of the country's largest health care providers, ranking 22nd in...