Job Category: Services & Consulting
Location: Philadelphia, PA, US
Job ID: 826978-104314
Division: Services & Support
Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement. Providing customizable solutions complete with enhancement and add-on services, Microsoft Premier Support helps customers proactively address risks, minimize downtime, and streamline operations to improve efficiency and accelerate your business growth.
The Premier Application Development Manager (ADM) acts as a trusted business advisor to Microsoft’s Premier Support customers, providing Premier Support Services aligned to the customer’s priorities in order to maximize the business value of their Microsoft investment. The ADM is responsible for the overall growth, quality and satisfaction of the customer’s support services relationship as well as providing our customers access to a wide range of product and application development expertise to help software developers accelerate the development cycle and produce successful applications.
A successful ADM consistently exhibits the following attributes:
CUSTOMER - Creates a trusted advisor relationship with key stakeholders within the customer organization, including the IT Directors, CTO, CIO and LOB leaders as well as technology professionals. The ADM demonstrates a deep understanding of the market forces affecting our customers and offers insight into new ways Microsoft can provide greater value. The ADM must be a change agent by articulating the case for change and helping the customer realize the improved business impact of appropriate use of Microsoft Support services.
BUSINESS -The ADM is responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service. The ADM is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent with Microsoft’s legal, fiscal and personnel policies.
DELIVERY - The ADM must be proficient in understanding the entire support services portfolio and can articulate the value of these services to our customers. The ADM will partner with our customers to ascertain their IT priorities in order to set a long-term strategy for service delivery that aligns to their business objectives. The ADM must be literate and conversant on the Microsoft technology, method and procedures for its application. The ADM is responsible for excellent delivery of services across entire Application Lifecycle Management, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Services.
LEADERSHIP - This role requires strong communications skills and imaginative, bold thinking in all situations. The ADM must be able to lead teams comprised of Microsoft, Partner and customer resources engaged in the delivery of complex solutions that result in a One Microsoft approach. The ADM must display Executive presence and confidence to manage executive relationships internally and with the customer to create business transformation.
Bachelor’s in Computer Science or equivalent experience. Strong demonstrable development experience/expertise in one or more of the following technologies is desirable:
- Visual Studio Languages (VB, C/C#/C++)
- Visual Studio Team Systems (MSF/Process; Test/Build)
- Application Lifecycle Management (ALM)
- Distributed application architecture
- Web application development (ASP.Net., AJAX , Silverlight, Expression tools)
- Service Oriented Architectures (SOA) etc.
- SharePoint/MOSS/Office Server/Office platform
- SQL Server/RDBMS and related technologies like BI & Reporting Services
- Integration technologies like BizTalk
- .NET 3.5/4.0…. (WPF, WCF, Workflow Foundation)
- Exchange - Unified Communications, Communicator, Mobility
A strong business background in Fortune 500 and/or development experience with large complex business applications. The ability to move between high level design review and “roll up the sleeves” type of assistance across all phases of an application development project. Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills. Development consulting experience is highly desired. This position requires 30% travel.
Microsoft Corporation develops, manufactures, licenses and supports a range of software products for computing devices. The Company's...