Survivor Outreach Services
Reporting to the Program Manager, Survivor Outreach Services (SOS), the Support Coordinator will provide comprehensive assistance and support to current Surviving Families as well as the Army Reserve Family Programs (ARFP) staff to include but not limited to counseling referrals, case management training and administrative support. The Support Coordinator will serve as the subject matter expert in Survivor support issues and services.
The Support Coordinator will provide information to the community to increase community aware and knowledge of the SOS services. The Support Coordinator will provide information to leadership and the community on issues impacting survivors. The Support Coordinator will coordinate with the Family Programs Director, Casualty Assistance Center Specialist and the SOS Financial Counselors to review cases, identify trends, coordinate benefit briefings, orientations sessions and workshops, and will network to enhance local program delivery with outside agencies. The Support Coordinator will analyze data from interviews and customer/client interactions to identify client needs and make referrals as appropriate for assistance and follow-up. The Support Counselor will identify various resources to refer participants to support groups, life skill education and supportive counseling services. Additionally, the Support Coordinator is required to remain abreast of research and policy and legislative changes impacting survivors. The Support Counselor will provide information and referral sources for respite care services as requested.
The Support Counselor is required to assist customers by providing information regarding eligible benefits and developing plans of action based upon customer needs.
The Support Coordinator will utilize Army OneSource and ARFP.org systems to assess trends and identify additional resources for clients and will develop informal partnerships with military, civilian and non-governmental agencies to leverage support.
The Support Coordinator will ensure all case records include follow-up, outreach, training and reports and those procedures are in compliance with standards in accordance with appropriate SOS program manuals, Army Reserve policies and procedures. The Support Coordinator will analyze data from surveys, tracking systems, web sites and Management Information Systems to determine trends or areas requiring further study and to assess program effectiveness.
The Support Coordinator will possess a baccalaureate degree in behavioral science in the area of Social Work, Psychology, Counseling or Sociology, or related field from an accredited college or university, and a minimum two (2) years’ experience in the principles and techniques of interviewing, assessment, case management and the Crisis Intervention Modality.
Incumbent must hold or obtain a National Agency Check with Inquiries (NAC-I). Incumbent must is required to travel to various Army Reserve location and locations within the assigned command area.