Our vision is to satisfy all our customers financial needs, help them succeed financially, be known as one of America's great companies and the number-one financial services provider in each of our markets.
Come Join Us.
Tellers are the face of our company and represent Wells Fargo in the community. A Teller position with our team offers an opportunity to be part of one of America s greatest companies. You ll have exposure to a variety of responsibilities, people and experiences in a professional work environment - that s part of the fun!
Our Expectation of our Tellers:
Tellers introduce customers to new products and services, and generate leads for other members of the sales team to close. Every teller has her/his own scorecard with goals. Our best tellers constantly go the extra mile to greet customers, make them feel welcome and also engage customers to learn about their financial needs. An excellent teller processes between 20-25 customer transactions each hour with no mistakes through patience, attention to detail, and the ability to follow procedures.
Every teller is responsible for maintaining and balancing a cash drawer. Under direct supervision, processes customer transactions within established guidelines. Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service. Duties may include safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop.
At Wells Fargo, we have an outstanding diverse team. We want people who pitch in and help others without being asked and want team members who are committed to the success of the team. Tellers will develop and improve their skills through training programs and regular feedback discussions with supervisors, which will help further their professional experience and improve their chances for even greater roles in the future. A teller position is the start of something really big. With an organization the size of Wells Fargo, there is no limit to what a truly motivated person can become with a little dedication and time. Wells Fargo believes in developing people!
1+ years experience interacting with people or customers
Demonstrated skill in use of computers. Demonstrated ability to achieve individual and team goals. Positive approach in interactions with customers and team members. Reliable attendance. Good communication skills. Ability to work a schedule that includes working weekends and some holidays.
A High School diploma/GED or are currently enrolled in a High School/G ED program is required. At least 1 year of retail sales and/or customer service experience required. Previous experience selling products and services preferred. Strong customer relations and problem solving skills required; ability to communicate effectively with customers and establish rapport when handling customer inquiries and transactions. Excellent interpersonal, verbal communication and listening skills required. Proven ability to achieve goals. Must be able to effectively deal with high customer traffic and constant interruptions. Strong attention to detail is required. Experienced and comfortable using computers. Ability and desire to interact in a team environment; must be willing to contribute to team efforts.
Teller or Cash handling experience is preferred.
Wells Fargo - 2 years ago
Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...