Member Service Representative, Financial Services Representative
Alaska USA Federal Credit Union - Soldotna, AK

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Primary Functions:

Provide prompt, professional, helpful, knowledgeable and courteous member service. Perform teller and select member service activities, as well as meet sales goals through cross sales of credit union products and services.

Duties and Responsibilities:
  • Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  • In compliance with credit union marketing image and service delivery goals, be knowledgeable of and sell credit union products and services, answer inquiries and provide information to members on all types of accounts, loans, and other credit union services.
  • Perform teller job functions, balancing functions for ATM, individual and branch summaries, and GL accounts as assigned.
  • Perform progressively responsible duties to include: a. Add new relationships to existing accounts. b. Perform needs identification and cross sell appropriate credit union products and services.
  • Perform other duties as assigned.
  • Qualification Requirements:
  • Education - High school graduate or equivalent.
  • Experience Required - Not Applicable
  • Skills - Prior customer interactive experience. Good communications and human relation skills.
  • Tenure - Financial Services Consultant, Category 15, requires six months tenure in the Member Services Representative position with performance that meets or exceeds expectations. Senior Financial Services Consultant, Category 14, requires six months tenure in the Financial Services Consultant position that meets or exceeds expectations and demonstrated ability to perform all duties and responsibilities. Directly related work experience and/or accelerated training completion may be substituted for tenure.

  • About this company
    32 reviews
    Alaska USA is no half-baked financial institution. The member-owned credit union provides financial services to more than 435,000 members...