Operations Analyst - General Accounting & Fixed Assets
MTA Business Service Center - Manhattan, NY

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Job Information

Job Title: Operations Analyst - General Accounting & Fixed Assets (Represented)
Deadline: March 1,2013
Location: 333 West 34th Street
Salary: Min: $36,847.80 Max: $61,413.00
Dept./Div.: Business Service Center/Finance
Reports To: Deputy Director - Accounting


The purpose of this position is to administer activities and process transactions for General Accounting and Fixed Assets.


This is a performance based position. Performance objectives and indicators have been designed to measure the successful candidate's achievements on a quarterly basis. The employee must meet or exceed these detailed goals as a condition of employment.

Other responsibilities include:

Gather, validate and maintain data and other transaction inputs
Gather forms and track status
Enter transactions in PeopleSoft and the service request management tool
Retrieve, index and review scanned documents and forms
Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries
Integrate across BSC teams to document, research and resolve basic issues and errors as assigned. Understand when to resolve or escalate to supervisor
Perform / support cyclical processing and period end activities
Complete assignments as delegated by supervisor
Comply with MTA and BSC policies, practices, and procedures
Develop and update operating procedures and training materials as needed
Support project activities including: requirements gathering, functional design & configuration, testing, training design, development & delivery, post production support
Understand the MTA and BSC vision including how individual responsibilities fit into the long term strategies
Track and report status of work
Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
Support other team members as appropriate
Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
Adhere to team budget
Identify and implement continuous improvement initiatives as assigned
Participate in user groups as necessary
Identify and document input to knowledge management tool


Possess specific work experience in General Accounting and Fixed Assets
Working knowledge and use of PeopleSoft or related database software
Ability to process requests consistently with general supervision
Ability to assess problems and promptly resolve or identify appropriate team to resolve
Strong oral and written communication skills
Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
Strong time management skills and ability to manage individual assignments
Ability to work in a team environment
Strong attention to detail
Ability to handle sensitive situations and maintain a high degree of confidentiality

Understanding of MTA Finance policies, practices and procedures
Familiarity with performance metrics and ability to meet identified targets
Working knowledge of service request management tools
Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications
Shared Services experience preferred

Education and Experience

Required Education and Experience:
High School Diploma or GED
Minimum three (3) years of experience in General Accounting & Fixed Assets

Preferred Education and Experience:
Bachelor's Degree or Associate's Degree with relevant experience in Business or related field

Other Information

This is a resume based position in the collective bargaining unit represented by the Transportation Communications Union (TCU)

Salary Range:
Minimum: $36,847.80
Maximum: $61,413.00

How To Apply

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Equal Employment Opportunity

MTA is an Equal Opportunity Employer.