New Media Capacity Specialist
Service Employees International Union - Washington, DC

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Job Title : New Media Capacity Specialist Grade : PS1

# of Available Positions : 2

Purpose : This position is responsible for providing daily tier-one support for SEIU campaigns and locals using the content management system, advocacy tools, blast emailer, and text messaging database offered by the International.

Primary Responsibilities : (Any one position may not include all of the specific duties and responsibilities listed. Examples provide a general summary of the work required and should not be treated as a total and complete list of expected duties to be performed by employees in the classification.)
  • Answer tickets (requests for New Media support from Local Unions and SEIU campaigns) in timely manner
  • Provide daily tier-one support for locals using content management systems, online advocacy tools, mass-email tools, and text messaging services offered by the International Union
  • Answer basic questions about online organizing including: video, social networks, and other online tools
  • Conduct introductory Content Management System trainings on use of WordPress or MovableType at Local Unions and SEIU campaigns
  • Coordinate with IT, new media development team, campaign leads, and external vendors on ongoing basis to resolve requests for support adequately
  • Help manage relationships with vendors: report bugs, ensure timely resolution, contribute to long-term platform development brainstorming
  • Develop additional educational resources for local and campaign staff (ie: wiki, list-serves, recorded webinars, etc)


Include all SEIU locals, International and affiliate staff, consultants, vendors, and other experts on technology and communications issues.

Direction and Decision Making:

This position reports to the Director of the New Media Department

Education and Experience :

Graduation from an accredited four-year college or university and one year of experience with activism or organizing in labor, politics, or non-profit setting; using online tools and/or internet for social activism; and customer support with experience in one or more of the following: blogs, websites, databases, social media and/or online petitions.

Or, a combination of education and experience that would provide for the following knowledge, skills and abilities:
  • Knowledge of organizing either online or offline
  • Ability to use Macs, or willingness to learn
  • Ability to continually develop skills related to use of rapidly changing technology, and communications best practices
  • Knowledge of political processes
  • Knowledge of problem solving through internet research
  • Has proven experience using one or more of the following tools (or another equivalent tool):
  • Knowledge of Blogs
  • Knowledge of Websites
  • Knowledge of Databases
  • Knowledge of Social Media
  • Knowledge of Online Petitions
  • Ability to perform self-directing learning
  • Ability to self-teach through internet research, reading documentation, or trial and error on computer programs and internet platforms
  • Ability to handle multiple projects simultaneously and meet deadlines

Physical Requirements:

Work is generally performed in an office setting. Long and extended hours and travel may be required (up to 35%).

Probationary period : Thirty six (36) calendar weeks.




Service Employees International Union - 22 months ago - save job
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