Technical Support Representative I
Cablevision Systems Corp. - Shelton, CT

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Description

In this position, you will troubleshoot Level 2 Technical Support calls from Optimum Online and Optimum Voice customers who are using the supported software/hardware. This is done providing the highest quality customer service. Troubleshooting requires guiding and educating customers through established troubleshooting procedures.

Qualifications
Qualifications

Associates or Bachelor's degree preferred, minimum of 60 College credits required or military experience or technical/trade school certification. For internal candidates applying for other opportunities within the organization, the minimum educational requirement for college is strongly preferred but not required depending on relevant Cablevision work experience.

Successful candidate will be professional, career minded, highly motivated and customer friendly. Minimum requirements include complex knowledge of DOS, Win 95, 98, NT, 2000, XP, Apple/MAC, Internet communications, and protocols. Candidates are also required to have outstanding MS Office skills and demonstrated expertise in one or more of the following specialties: Network (RF troubleshooting, E-Mail, DHCP server, routers), Systems Hardware, Software, Operating Systems or New Technology. Prior call center experience is highly desirable. MCSE, MCP, A+ and other certifications are helpful. Bilingual Spanish/English preferred but not required.

We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace.

Area of Interest
Information Technology & Technical Support

Cablevision Systems Corp. - 12 months ago - save job - copy to clipboard
About this company
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Cablevision Systems Corporation is a leading telecommunications and media company with a portfolio of operations that includes a full suite...