Program Manager, Strategic Programs
Fidelity Investments - Boston, MA

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In order to help operationalize PWIS’s vision, and ensure better business execution of its goals, PWIS established a Strategy and Planning office. Among the responsibilities of this office is leading the design and delivery of PWIS's strategic business management processes, including PWIS's strategic plans, and driving key cross-organizational, Super Six-like end-to-end programs.

This position’s primary responsibility is to support the development and on-going program management of a set of large-scale, end-to-end process improvements and programs that create sustainable business results for the firm.

Primary Responsibilities

Expand upon and manage e2e program infrastructure (process, practices, tools, reporting, etc.) to support effective execution against shared goals

Plan, direct, and executing various analyses, including market analysis, internal capability assessment, competitor intelligence, customer research, product assessment, and financial analysis/modelling

Achieve tangible results by working with business experts to apply insights into an executable action plan

Interacting with Fidelity personnel at various levels, to gather data and build consensus

Collaborate and influence program managers within PWIS and across Fidelity to assess needs, leverage best practices and help raise overall caliber and capability in executing.

Influence and facilitate leaders to identify and execute programs that cut across business lines and accelerate customer experience progress.

Help spearheading new initiatives that don't fit in current organizational lines

Contribute to the formulation of overall strategy through recommendations and information based on knowledge and business experience

Support communications plan to raise awareness across the company

Prepare and deliver clear and compelling presentations

Act as an escalation point to keep all parties aware of overall program progress and facilitate management decisions at the earliest possible time

Report on project progress and issues to management and business stakeholders

Performance Outcome Criteria:
Realized business impact, based on relevant financial and operational indicators (e.g., improved customer experience, increased profits, reduced cycle time)

PWIS executive team support and feedback regarding program quality, effectiveness, and influence.

Proactively exhibits collaborative leadership behaviors; Encourages open dialogue and transparency; focuses on interests not positions; promotes alignment and joint accountability; acts in the best interest of Fidelity.

Driving change management across the organization

Ensuring that PWIS supports efforts in the functions that are critical to firm-wide success


Skills and Knowledge

The successful candidate will require knowledge and experience in the following areas:

Minimum 5 years of experience in major program and project management with proven analytical or problem solving experience as typically found in consulting, product/business development or strategic marketing

Flexibility; comfortable with ambiguity and change is essential since initiatives can be varied in type.

Demonstrated leadership, influencing and collaboration skills, and an ability to direct efforts, and deliver results from virtual teams

Exceptional program management skills, including experience with complex program tracking and dashboard reporting

Excellent planning, prioritization, problem solving and organizational skills.

Strong communication skills. Must establish good rapport and be able to communicate at all levels. Significant senior management interaction

Analytic skills; ability to evaluate broad business issues, and engage appropriate parties at all levels to drive resolution

Hands on work style; dynamic “can do” attitude with a strong desire to make things happen

Entrepreneurial spirit and an intense drive to see initiatives through

Operates independently and efficiently to manage multiple tasks simultaneously and successfully

About Fidelity Investments

Fidelity Investments is one of the world’s largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms. For more information about Fidelity Investments, visit


Fidelity Investments is an equal opportunity employer.




Primary Location






Job Level


Individual Contributor

Education Level


Bachelor's Degree (±16 years)

Job Type





Day Job

Overtime Status






About this company
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Fidelity Investments has a rich and proud history of making financial expertise accessible and effective in helping people live the lives...