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Systems Administration Engineer contributes to the reliable operation of the Tracking Systems Technology program by maintaining the infrastructure that supports a highly available, around the clock operation. The Systems Administration Engineer works with other team members and vendors to design, implement, and maintain all aspects of the technical infrastructure, including but not necessarily limited to Microsoft Windows Server operating system implementations, SAN storage system configurations, Local- and Wide-area-network, and related hardware and software components. This position is also responsible for installing customer-supplied baseline configurations for desktop workstations and providing for the ongoing support of desktop workstations. Although this person will fulfill an administrator’s role on a day-to-day basis, familiarity with systems engineering skills will be needed from time to time as the technical infrastructure will need to change as business needs and our customer(s) demand.
Key Duties and Responsibilities
•Installs, repairs, and performs ongoing maintenance of hardware and software associated with Tracking Systems Technology servers in all environments.
•Designs, implements, and maintains data storage scheme in a storage area network environment to ensure maximum performance, reliability, and availability of all affected systems. Experience with administering SAN systems is required.
•Installs, configures, and maintains large, complex third-party software products.
•Assures that production systems are being backed up successfully on a daily basis.
•Acts as second-tier support to Tracking Systems Operations group for production workstation hardware and software troubleshooting and maintenance.
•Works with all vendor and client support organizations to troubleshoot, diagnose, and resolve issues related to network infrastructure, server and workstation hardware and software, and LAN/WAN connectivity issues.
•Creates and maintains Systems Administrator documentation for the project(s) to the satisfaction of our customer(s).
•Coordinates with other network and business application administrators, help desk, project management, and database administrators to ensure reliability, availability, and scalability of network and server platforms to meet program objectives.
•Works with other team members to design and implement disaster recovery plans for all applicable areas of responsibility (e.g., server systems, networks, etc).
•Works with Cisco telephony products such as call manager, contact center (UCCE) and IP phones.
Required Skills and Experience
Bachelor Degree in a Information Technology related field
5 years of IT experience
Excellent Communication, time management, and organizational skills
Excellent problem solving
Able to work with little supervison
Ability to communicate orally with management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.
Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
Heavy lifting may be required. Exertion of up to 50 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment.
Some tasks require oral communications ability and visual perception and discrimination.
The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer monitor.
Faneuil, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Faneuil, Inc. will provide reasonable accommodation(s) to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.