This is a working lead position throughout all hospital campus and off-site locations. Takes principal responsibility for housekeeping and custodial operations on assigned shifts. Maintains the highest quality standards in order to ensure patient safety and satisfaction. Assists Environmental Services Manager as needed. Required to fill in for absent personnel as needed. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.
Associates degree preferred in a related field. High School or GED Required. Must be able to read, write, and communicate effectively with management, employees, patients and visitors. Basic knowledge of modern office equipment including use of computers is necessary.
Required: Must have experience as a Lead or Supervisor over multiple staff, preferably in a healthcare setting. Must have held at least a lead EVS role plus have at least two years’ of work experience in EVS. Hospital EVS experience strongly preferred.
Must know and understand the fundamentals of housekeeping in a commercial / industrial setting. Must be able to demonstrate knowledge of commercial floor care and related equipment, and knowledge of cleaning chemicals used in a commercial / industrial environment.
Monitor department schedule to ensure employees are present and performing assigned duties and reports variances as needed to the Environmental Services Manager (ESM). Cover duties of absent employees while on duty and communicates with ESM. Ensure quality standards are being met for housekeeping and custodial areas. Answer and clarifies employee questions regarding polices, duties or other hospital related functions. Act as liaison between housekeeping, custodial employees and ESM. Recommend areas needing cleaning. Monitor cleaning schedules/rotations to ensure all areas are cleaned according to established schedules and procedures and adjusts workloads as needed. Uses sound judgment and tact when dealing with department and hospital employees, patients and their families, and visitors. Demonstrates knowledge of and supports hospital mission, vision, value statements, standards of behavior, policies and procedures, operating instructions, confidentiality standards and code of ethical behavioral. Performs other duties as assigned by Director or Manager.
As a working supervisor duties may include one or more of the following:
Clean, move and relocate furniture, furnishings and equipment Dust mop, mop, strip and wax floors as needed. Vacuum and shampoo carpeting and rugs. Check condition of floors and notifies department manager that floors needs to be redone. Clean walls, doors, door fixtures and ceilings. Remove bio-hazardous waste from designated areas for proper disposal. Remove and properly dispose of non-hazardous waste from designated areas. Maintain and clean all custodial equipment as needed and after each use. Prepare cleaning solutions as needed, following directions accurately.