Information Technology Specialist
InfoTECH Solutions, LLC - Lafayette, LA

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The Information Technology Specialist will represent InfoTECH Solutions in resolving client issues. Specialists function primarily as experienced Tier 1 or 2 technical support personnel and mentor new employees and entry-level Tier 1 support personnel.

Duties and Responsibilities
  • Diagnose and repair technical issues with client hardware and software
  • Install, maintain, and troubleshoot computer networks and connected devices
  • Administer and support servers and associated software
  • Monitor, analyze, and resolve automated alarms
  • Interface with clients by phone, e-mail, and in-person
  • Mentor and instruct I.T. Technicians in performance of job duties
  • Enter and review time for support tickets
  • Update and maintain client documentation
  • Maintain and review inventory
Physical Requirements
  • Position requires physical activities but are not limited to climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, finger use, grasping, hearing, and seeing.
  • Must be able to exert up to fifty (50) pounds, in the amount of force needed to lift, carry, push, pull, or otherwise
  • move objects up to 50 pounds.
  • Ability to stoop, bend, and climb stairs and ladders as required to perform assigned job function.
  • Ability to view a computer screen for long periods of time.
  • Manual dexterity for operating computer and other office equipment.

About this company
InfoTech Solutions offers a complete range of services for developing, optimizing and supporting mission-critical applications including...