Entry-Level IT End User Support
Verizon Wireless - Wilmington, MA

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This position works as a member of the Technical Support /Services team. Typically, the incumbent will require close supervision and a significant amount of training. However, it is expected that the Member of Technical Staff will increasingly demonstrate the ability to work independently. Works as a team member on small to intermediate size technical projects of low to average complexity. Works under the direction and supervision of senior Technical Support/Services staff and management. Completes assigned technical tasks on time (e.g., design, development, implementation, testing, maintenance, etc.). Proactively monitors and controls all production systems and networks to maximize systems availability. Performs problem resolution activities according to established procedures and makes supervised-decisions that impact assignments. Resolves assigned Trouble Tickets within the established timeframes while providing quality customer service. Proactively communicates status reports and issues to managers. Successfully completes all relevant general and technical training programs in accordance with Performance Agreement goals and objectives. The MTS will support the computing and telephony needs of employees of which include retail, business office and network operations. Responsible for quick resolution to trouble-tickets to address hardware/software/network connectivity problems as well as Customer Service Requests (CSRs) related to new equipment installations and software requests. Project work is also expected due to the growing demand of technology in our business. Travel to local area locations will be required as well as being on call periodically during non-traditional hours.


Bachelors degree in Computer Science/Information Systems and some experience in a network/data center operations, hardware/software support, and/or client relations position is preferred; or an equivalent combination of education and work experience. Associates degree required. 1-3 years of relevant work experience required. Technical aptitude, including the ability to understand detailed technical information PC literacy, including working knowledge of desktop applications (e.g., Microsoft Office, e-mail, etc.) Working knowledge of information systems concepts Excellent interpersonal skills, including the ability to follow directions Excellent organizational and problem solving abilities Excellent verbal and written communication skills Minimum of at least one technical certification required -- A+, Network+, CCENT, CCNA, MCITP (or similar.)

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