Oracle Financial Systems - Project Lead
Nordstrom - Seattle, WA

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Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for a talented individual to partner and collaborate with developers, business analysts, project managers and other IT and business partners on projects spanning multiple business functional areas.

At Nordstrom, providing great customer service goes beyond the selling floor. It takes a team of individuals with a variety of talents and skills to continuously improve service and our results. At our Seattle Headquarters, we work in partnership with other areas of the company to support our frontline salespeople and customers. When you join Nordstrom, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

The ideal project lead is motivated, results oriented and committed to providing outstanding customer service every day. In conjunction with the Project Manager, he/she leads the Production Support & Enhancement team to ensure quality work is delivered on time, on budget, meeting business needs This person would be responsible for successful delivery and implementation of multiple small/medium enhancement projects or phases of larger projects within or across business functional areas related to Finance Systems.


Collaborate with leadership on strategies, business case documents and project plans

Work with sponsors and business partners to set and manage priorities

Lead and drive all phases of the production support release lifecycle

Train, mentor and support business analysts on the team

Apply project management principles to ensure goals, budget and timelines are met

Evaluate and approve requirements and business process documents to ensure they are thorough, testable and support the overall business strategy

Work with IT leadership and others to ensure releases stay on time, on budget and delivers key functionality

Support systems in production and new development work by overseeing coordination and knowledge transfer between cross functional production and development teams

Ensure issues are communicated, managed and resolved considering priority and customer impact

Identify and analyze patterns and gaps for work effort at a strategic level

Oversee the analysis of new release impacts to business process or systems and manage to a successful outcome

Partner and foster collaboration with IT, business and internal teams

Plan and track resources and assignments

Determine, monitor and measure service level agreements including taking on the lead in Recovery situations

Oversee and coordinate outages (develop hour by hour schedule/checklist)

Determine and develop process improvement opportunities


Bachelor's degree in a related field or equivalent experience preferred

Minimum of 3-5 years experience as a business analyst

Knowledge and experience with Finance & Corporate Center processes, systems and reporting (Oracle Financial systems experience preferred).

Solid knowledge of project management principles and methodologies

Exceptional analytical and problem solving abilities

Proficient in writing business requirements and process documentation

Ability to collaborate with peers and senior leadership

Demonstrated ability to mentor and coach

Demonstrated ability to influence beyond the scope of his/her position

Excellent verbal and written communication skills and the ability to work independently with end users

Proficiency with Microsoft Office suite, Microsoft Visio and SharePoint

Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortuneā„¢ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.

As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.

We are an equal opportunity employer committed to providing a diverse environment.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.



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Nordstrom, a fashion specialty retailer that offers a selection of apparel, shoes, cosmetics and accessories for women, men and...