Integrated Material Management (IMM) IT team supports the Material Management Services of CAS Material Management and GoldCare. This is a revenue generation program with support across the globe. Designed to manage customers inventory, the IMM program requires interaction with diverse customers across the globe.
This position requires a highly driven and enthusiastic individual to support customer implementations and production operations. Selected candidate will join a talented functional analyst team that works closely with Material Management Services operations and program management team, as well as with onsite teams located at regional centers. The position requires working with the IMM application built on a COTS ERP application as well as customer airlines ERP applications. Travel to airline sites as necessary to implement or revamp IMM program.
Responsibilities include: Rapid Learning of IMM program offerings to customers; Support Onsite teams to support production operations; Support project managers, functional analysts and onsite/offshore developers in implementing system enhancements; Create necessary IT artifacts in support of customer implementations including the interface control documents, requirements documents, test scripts, test execution results, and system configuration documents; Resolution of production operations and system enhancement issues
Required Skills & Experience: High energy and enthusiasm to learn; Ability to work in a collaborative team; Ability to work in fast-paced and dynamic work environment; Strong verbal and written communication skills; Strong problem solving & analytical skills and systems thinking; Strong Customer Focus; Ability to interact with a diverse and global team of different countries and cultures including business partners, customers and suppliers; Strong MS Office skills (Word, Excel and Powerpoint); Ability to work under general supervision and manage routine work; Prior experience with Workflow, Process Automation tools or SQL is desirable; General knowledge of software development life cycle.
[ + ] Adaptability
Tries to understand changes in work-group tasks, situations, and the department as well as the logic or basis for change; occasionally seeks information about changes affecting their individual job. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow work group members. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
[ + ] Business (Operational) Acumen
Basic understanding of how the business and organization work; Aware of established policies, practices, and information affecting the business and organization; Basic understanding of the competition; Basic understanding of how to accomplish tasks both through formal channels and the informal network; awareness of key policies, practices and procedures; limited awareness of the cultures of the organization.
[ + ] Collaboration
Makes an effort to work effectively and cooperatively with fellow work group members; establishes and maintains productive working relationships by involving other work group members as appropriate and thanking them for their assistance. Places higher priority on work group goals rather than on own goals; offers to help other employees when they need assistance.
[ + ] Communication
Makes an effort to clarify purpose and importance; stresses major points; follows a logical sequence. Tries to keep the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. With guidance from others frames messages in line with audience experience, background, and expectations; tries to use terms, examples, and analogies that are meaningful to the audience. Occasionally seeks input from audience; checks understanding; tries to present message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Interprets messages from others and responds appropriately; at times requires guidance from others on how to respond.
[ + ] Continuous Improvement
With guidance from others, reviews routine processes to identify gaps between requirements and current outputs within own work group. Generally identifies potential conditions that contribute to gaps or key variances; tries to explore relationships between conditions and effects; distinguishes causes from symptoms and identifies causes. Occasionally generates basic ideas for solutions; analyzes the effect or impact of each solution on own work group; selects appropriate solutions. Generally tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.
[ + ] Customer Focus
Understands customers and their needs and considers such factors in the completion of day-to-day job tasks and responsibilities; supports more experienced employees as required to develop and sustain productive customer relationships; uses available information to understand customer related circumstances, problems, and needs; considers how day-to-day actions will affect customers; responds quickly to help more experienced employees meet customer needs and resolve problems.
[ + ] Analytical Skills
Basic - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.
Preferred - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the work group level.
[ + ] Requirements
Basic - Basic familiarity with how to derive and allocate requirements (e.g., system, sub-system, software) and show traceability throughout the product lifecycle.
Preferred - General knowledge of how to derive and allocate requirements (e.g., system, sub-system, software) and show traceability throughout the product lifecycle.
[ + ] Software Domain Knowledge
Basic - Basic familiarity with domains, characteristics, constraints and products that require software and influence architecture, requirements, interfaces, designs, and integration/test approaches. Domain examples include data processing, ground support, tools and analysis models. Examples of characteristics and constraints that impact software include operating systems, fidelity and information processing capacity. Examples of products include aircraft, missiles, airborne/shipboard/space systems/ground-based support systems.
Preferred - General knowledge of domains, characteristics, constraints and products that require software and influence architecture, requirements, interfaces, designs, and integration/test approaches. Domain examples include data processing, ground support, tools and analysis models. Examples of characteristics and constraints that impact software include operating systems, fidelity and information processing capacity. Examples of products include aircraft, missiles, airborne/shipboard/space systems/ground-based support systems.
[ + ] System Integration/Design
Basic - Basic ability to build computing systems from a variety of components to provide a business solution. Includes the basic ability to integrate application components and databases across computing platforms.
Preferred - General ability to build computing systems from a variety of components to provide a business solution. Includes the general ability to integrate application components and databases across computing platforms.
Basic Qualifications For Consideration
Do you have course or work related experience using Windows 7 or Microsoft Office applications?
Do you have experience participating in one or more projects that developed, analyzed, or tested a software product or application?
Do you meet the criteria described in the 'Typical Education / Experience' section of this requisition?
Level 1 - Technical bachelor's degree. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study.
Level 2 - Technical bachelor's degree and typically 2 or more years' related work experience or a Master's degree or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study.