United States-Kohala Coast-The Fairmont Orchid
Coordinator – Catering, Conference Services &/or Events
At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Coordinator – Catering, Conference Services &/or Events will ensure an engaged team, efficient operations – and service that exceed the expectations of every client.
The Fairmont Orchid Hawaii is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children’s program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at The Fairmont Orchid, Hawai'i.
Summary of Responsibilities:
Reporting to the Director and Manager – Catering, Conference Services &/or Events, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Act as departmental liaison with customers, in absence of Manager/Director
Effectively respond to general inquiries and direct/handle them appropriately
General Document production and distribution; to include but not limited to – contracts, amenity requests, turnover letters, BEO’s, pre-convention booklets, group resumes, daily event boards, etc
General activities; to include but not limited to – process deposit checks, faxing and retrieving of departmental documents, mailing outbound materials, checking inbound mailboxes, monitor VIPs, ensure cut off dates, create booking files, lobby board postings, daily signage, meeting agendas/minutes, purchase orders, etc
Organize catering and/or convention booking files from date of departure, and maintain accurate activities within files consistently
Obtain/confirm event-related information (to include, but not limited to – meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner
Handle internal events efficiently, to allow for revenue generation maximization while still addressing internal needs
Conduct any/all site inspections as required. Able to handle ‘walk-in’ inquiries
Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
Additional responsibilities, as outlined by Director, Assistant Director or Manager
Previous experience within luxury market, in similar or related role, preferred
Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred)
University/College degree in a related discipline preferred
Excellent communication skills, both written and verbal required
Strong leadership, excellent interpersonal skills, and problem solving abilities
Highly responsible, reliable and ethical. A reputation for honesty and integrity
Ability to multi-task and take direction from multiple sources; while still prioritizing and maintaining control over workload
Team player who is results oriented and highly motivated self-starter
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work days, nights and weekend; when necessary
Candidates must be currently authorized to work in the United States.
: Whether you’re launching your career or seeking meaningful employment, we invite you to visit
to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
The Fairmont Orchid Hawai'i is an Equal Opportunity Employer and a Drug Free Workplace.
10.May.2013, 4:59:59 AM
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