Catering & Conference Services Coordinator
Fairmont Hotels & Resorts - Fairmont, WV

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Primary Location


United States-Kohala Coast-The Fairmont Orchid

Employee Status



Coordinator – Catering, Conference Services &/or Events

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Coordinator – Catering, Conference Services &/or Events will ensure an engaged team, efficient operations – and service that exceed the expectations of every client.

Hotel Overview:
The Fairmont Orchid Hawaii is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children’s program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at The Fairmont Orchid, Hawai'i.

Summary of Responsibilities:
Reporting to the Director and Manager – Catering, Conference Services &/or Events, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Act as departmental liaison with customers, in absence of Manager/Director

Effectively respond to general inquiries and direct/handle them appropriately

General Document production and distribution; to include but not limited to – contracts, amenity requests, turnover letters, BEO’s, pre-convention booklets, group resumes, daily event boards, etc

General activities; to include but not limited to – process deposit checks, faxing and retrieving of departmental documents, mailing outbound materials, checking inbound mailboxes, monitor VIPs, ensure cut off dates, create booking files, lobby board postings, daily signage, meeting agendas/minutes, purchase orders, etc

Organize catering and/or convention booking files from date of departure, and maintain accurate activities within files consistently

Obtain/confirm event-related information (to include, but not limited to – meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner

Handle internal events efficiently, to allow for revenue generation maximization while still addressing internal needs

Conduct any/all site inspections as required. Able to handle ‘walk-in’ inquiries

Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department

Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business

Additional responsibilities, as outlined by Director, Assistant Director or Manager

Previous experience within luxury market, in similar or related role, preferred

Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred)

University/College degree in a related discipline preferred

Excellent communication skills, both written and verbal required

Strong leadership, excellent interpersonal skills, and problem solving abilities

Highly responsible, reliable and ethical. A reputation for honesty and integrity

Ability to multi-task and take direction from multiple sources; while still prioritizing and maintaining control over workload

Team player who is results oriented and highly motivated self-starter

Ability to focus attention on guest needs, remaining calm and courteous at all times

Ability to work days, nights and weekend; when necessary

Visa Requirements:
Candidates must be currently authorized to work in the United States.


: Whether you’re launching your career or seeking meaningful employment, we invite you to visit

to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

The Fairmont Orchid Hawai'i is an Equal Opportunity Employer and a Drug Free Workplace.

Job Level








Day Job




Closing Date


10.May.2013, 4:59:59 AM

Job Number:

Fairmont Hotels & Resorts - 20 months ago - save job
About this company
116 reviews
Fairmont Hotels & Resorts is a Canadian-based operator of luxury hotels and resorts. Currently, Fairmont operates properties in 16...