Foxwoods Resort & Casino 25 reviews - Mashantucket, CT

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Reg FT
Flexible to all shifts

Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding quality of guest service to internal and external guest. Responsible for replying to e-mails, providing accurate information to guest through guest interaction on Foxwoods website. High school diploma or GED, must possess Call Center and/or Hotel and Sales experience or an equivalent combination of education and experience is required. Must possess the ability to multitask proficiently while promoting the Quality Assurance culture and maintain an 85% Quality Assurance Performance level. Must possess the ability to build relationships with guest which will result in repeated sales/business. Must be able to type at least 20 words per minute while processing reservations. Must have the ability to handle high call volume. Must maintain a 77% phone occupancy. Required to become proficient with department-specific computer systems. Must possess well developed guest service technique, negotiating skills necessary for resolution of guest inquires, a clear, pleasant speaking voice and good hearing to ensure effective telephone communication. Computer experience preferred. Position requires confined sitting 95% of the time, telephone communication and computer keyboarding 90% of the time.

About this company
25 reviews
Mashantucket Pequot Tribal Nation has propelled itself from the depths of poverty to its lofty position as the wealthiest Native American...