Financial Crimes Specialist 2 - Call Center
Wells Fargo - Homewood, AL

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Job Title:
Financial Crimes Specialist 2 - Call Center

Requisition Number:

Schedule Type:

Work Hours:

Telecommute Option:
Not Indicated


Job Description

Start your new career with Wells Fargo supporting our Risk Operations/Fraud Prevention group. Consistent growth is creating opportunities for you to become part of a successful team in our new Integrated Claims Call Center (ICCC) here in Homewood. We are seeking ambitious individuals with a drive to succeed as we continue to expand. If you have one plus year of financial industry experience as well as excellent verbal and decision making skills you could become part of a dynamic team providing exceptional customer service for our ATM/Debit card, ACH and Check fraud card customers.

The expected start date for this position is 04/23/2012.

Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute. The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.

Your success in this position is critical especially during the first 6 weeks of paid training held Monday through Friday 8am to 5pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective. Initially we are hiring for our afternoon shift staring at 12:30pm until 9:00pm (weekdays) and 10:30am until 7:00pm (Saturdays), which includes shift differential. Days off will be Sunday and one set day off during the week. Future shift bids are available as shifts open up.

Basic Qualifications

1+ years financial industry experience

Minimum Qualifications

Consistent and stable work history

One plus years of relevant customer service experience, preferably in a call center environment

Experience in a fast paced production orientated work environment

Knowledge of navigating various computer applications and MS Office

Proficient written and verbal communication skills

Ability to provide a positive customer experience

Ability to analyze and resolve customer disputes

Ability to work cohesively within a team oriented environment

If you meet our basic and minimum qualifications and are up for a new and exciting challenge to become part of the Wells Fargo team, we look forward meeting you!

Preferred Skills

Previous Debit Card Experience

Regulation E

Regulation CC/DD

General Ledger Experience

Bilingual in Spanish

About this company
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Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.7 trillion in assets....