Supervisor, Technical Support
Ingram Micro - Williamsville, NY

This job posting is no longer available on Ingram Micro. Find similar jobs: Supervisor jobs - Ingram Micro jobs

Responsibilities:

Supervise to meet established guidelines with pre-defined service levels performance and behavior expectations. Effectively uses coaching PIP and disciplinary measures to modify / improve performance and/or behaviors of direct reports. Responds / reacts to customer issues accordingly. Call Center Supervisor is responsible for segment deliverables related to customer and/or vendor programs and will actively engage with lead technicians assigned to these programs to ensure success. Call Center Supervisor may interact with customers vendors and/or other IM departments concerning a specific issue initiative or objective.

Requirements:

Education: College Degree preferred or comparable experience

Experience: Two years' previous supervisory experience preferably in a Call Center environment highly desirable or at least two to three years' senior level IM Technical Support experience.

Knowledge of: Call Center environment customer service and sales functions. Understanding of channel marketplace (Vendor/Distributor/Reseller/End Customer). Knowledge of current technologies and computer industry. Understanding of basic P&L concepts.

Skill in: Analysis of data communication with various levels of associates both internally and externally (customers & vendors) leadership; written and oral communications; time management skills for self and others; Microsoft Office suite of products in a Windows environment and utilization of call center control and reporting software. Ability to: multi-task respond to and lead rapid change manage projects manage people and resources set realistic and achievable goals/objectives and timelines. Ability to work within a team collaborate to reach decisions and deal successfully with customer complaints and issues requiring follow-up actions. May occasionally need to travel.

Re
        quired

        Skills Required

        Experien

        ce

        Ingram Micro - 22 months ago - save job
        Recommended Jobs
        On-Site Direct Support Professional
        Summit Educational Resources - Getzville, NY
        Summit Educational Resources - 21 days ago

        EHS Specialist
        Olin Chlor Alkali - Niagara Falls, NY
        Olin Chlor Alkali - 2 days ago

        IT SharePoint Administrator
        Strategic IT Staffing - Buffalo, NY
        Strategic IT Staffing - 20 hours ago
        About this company
        226 reviews
        Ingram Micro Inc. is the world’s largest technology distributor and a leading technology sales, marketing and logistics company. As a...