Cabela's Retail, Inc is hiring a Customer Experience Department Manager for our Retail Showroom in Springfield, OR.
This position is a critical link to our customers. This is an exciting opportunity for all outdoor enthusiasts.
**For appropriate and accurate consideration for this position, please attach a cover letter along with your resume outlining your specific job related experience, as well as any specific outdoor experience and/or interest you may have.
This position’s duties include:
Trains and monitors lead personnel on daily activities such as: processing voids, making change, opening and counting drawers, running opening and closing computer procedures, and handling customer questions and concerns
Supervises and advises customer service lead on return procedures, screens, layaways, will calls, and phones
Supervises cash office assistant on daily balancing of cash drawers and reconciliation of safe, petty cash, and purchase orders
Perform other related duties as assigned by management
This position requires:
Two year college degree or equivalent plus two to three years previous retail management experience also required.
Preferred supervisory experience professional
Knowledge of general retail practices and procedures
Ability to effectively communicate with customers and other business contacts in a courteous and professional manner
Looking for a solutions-oriented individual who possesses the ability to handle complex customer issues in a diplomatic manner
Must be a Customer Service oriented team player and have the ability to pay close attention to detail
Strong Verbal & Written communication skills
Must be able to work the following: at least 3 out of 4 weekends a month; any day, including holidays; opening and closing shifts
Cabela's offers a competitive salary and comprehensive benefits package including, generous product discounts, 401K savings plan, and Health and Dental coverage for you and your family.
Cabela's is an Equal Opportunity Employer (EOE), and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives.
Cabela’s Incorporated, headquartered in Sidney, Nebraska, is a leading specialty retailer, and the world’s largest direct...