Major Duties and Responsibilities:
Responsible for the execution of service orders that are scheduled through Service Suite 8 (SS8) application in a field environment. Responsible for making decisions concerning field conditions that hinder the completion of service orders.
Monitors and completes service requests via laptop
- Investigates and completes all service requests scheduled
- Ability to re-route service orders for maximize workload efficiency
- Responsible for transmitting and receiving radio communication
- Documents field conditions in Service Suite 8 (SS8) application
- Install, replace, and re-program AMR meters, registers and meter lids
Follows daily laptop procedures to ensure equipment is working properly. Ability to troubleshoot laptop issues when warranted
Reports connectivity issues to appropriate personnel. Ability to convey issues accurately and concisely
Ability to work independently with minimal supervision
Requires high school graduation/GED; preferably supplemented with customer service background and computer experience. Must have excellent communication skills, both verbal and written; ability to interact courteously and effectively with the public. Must be flexible in working all shifts and report to work in emergency situations. Requires a good driving record and a valid North Carolina driver's license. Final candidate subject to drug screen and criminal background check.
How to Apply
Applications for this job must be submitted ONLINE
Conditions of Employment:
Final candidates must pass a pre-employment drug-screening test. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. Some positions may require the ability to obtain a City Driving Permit. Candidates may also be required to pass a physical examination, polygraph exam and other evaluation. Criminal conviction checks are required on final internal and external candidate(s) applying for positions with the City of Charlotte.
The City of Charlotte is an Equal Opportunity Employer.
City of Charlotte and Mecklenburg County - 2 years ago