Senior Oracle DBA
ServiceNow - San Diego, CA

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Technical Support Database Administrator – San Diego

Technical Support | San Diego

ServiceNow is seeking a Database Administrator for our San Diego technical support team. The ServiceNow enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive and self-managing application in the cloud.

Founded in 2004, ServiceNow uses a visionary business model and leading edge technologies. According to the 2010 Inc. 500 list, ServiceNow is one of the fasted growing software companies. For more information, please visit and to checkout a fully functional instance of our software.


The Technical Support Database Administrator will primarily be responsible for managing and resolving technical issues involving Oracle and MySQL relational databases for customers with on-premise implementations of the ServiceNow SaaS product. The successful candidate will also be able to assist with a broad range of technical issues related to web applications. Additional duties include:

Assisting customers with database performance analysis, capacity sizing and optimization.

Assisting customers with implementing solutions for replication, sharding and performance optimization.

Assisting customers with code tuning/optimizations.

Answering customer questions regarding scalability of database architecture to support customer growth.

Mentor junior support team members in various database and web application technologies.

Required Skills

Demonstrated ability to troubleshoot difficult technical issues

Excellent client/customer management skills

Advanced experience with relational databases Oracle and MySQL

Strong experience with database performance analysis, capacity sizing and optimization.

Working knowledge of the components in a web applications stack.

Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.

Working knowledge of Java programming.

Linux and/or UNIX expertise.

Excellent written and verbal communication skills.

Ability to work with high-value customer administrators and developers.

Excellent time management skills.

Preferred Skills

Strong understanding of JavaScript

Experience troubleshooting and optimizing web application performance

Experience with web services via APIs

Experience with Single Sign-on implementations

Working knowledge of Active Directory, LDAP

A fundamental understanding of IT service management and the ITIL business process

Work Environment

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.

About this company
16 reviews is the leading provider of On Demand IT service management solutions. Supporting more than one million users worldwide, we...