J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Servicing the Heritage TS clients, the Client Service Manager will be responsible for the team that supports the H-TS FX Business. The teams primary function is to investigate and resolve inquiries received from institutional, corporate, and retail customers, as well as internal areas of JPMChase or Chase Customer Service officers on behalf of our customers. Work is received via swift, fax, GFP, or phone. The Service team is responsible for the timely resolution of inquiries relating to their assigned products and customers.
The Client Service manager will be responsible for maintaining adherence to all key service metrics for this business and for the ongoing improvement and efficiency agenda of the team. They will work closely with IB FX Operations managers and with H-TS Product group on new client/product integrations. They will also be responsible for working with technology partners on enhancements to our PRPC system.
Managing the day to day workflow of Service team
Pega/PRPC and SSR/TLM experience preferred.
Previous experience with global markets and international clearing preferred
Ensure team analyze, prioritize, respond to, and resolve inquiries accurately and in a timely manner according to department standards.
Ensure teamollow-up pending cases according to department standards.
Maintain a working knowledge of all applications pertaining to the job as well as keeping a level of proficiency on systems enhancements.
Ensure the team communicate written and oral expressions in a clear, concise, and professional manner.
Ensure the team demonstrate professional work habits in the areas of attendance and punctuality.
Identify generic processing problems so that the parties involved can be educated on how to avoid future occurrences.
PC literate with experience in Word and Excel.
Quality-oriented with excellent attention to detail.
Wire transfer and banking experience a plus.
Strong communication skills.
Ability to work in a fast paced environment.
Basic accounting knowledge/experience.
Additional hours may be required based on business needs and overtime required as needed.
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase & Co. is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
US-DE-Newark-CC - Ops 2 / 00767
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