Manager Ready at Home
Novant - Charlotte, NC

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The employee's number one job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system’s vision of achieving that commitment to patients and families.

The pharmacy vision is to deliver optimal medication management across all dimensions of care, every time, and that each pharmacy employee understands how he or she contributes to the health system’s vision of achieving that commitment to patients and families. Each pharmacy employee will be essential in ensuring that Novant Health pharmacy exists to ensure safe, effective, and affordable medication use in our communities, one person at a time.

The Ready at Home Manager is responsible for simplifying the transition from hospital to home by leading a team of Engagement Specialists who logistically organize, collaborate, and deliver required discharge medications, self-care products, and post-acute care services to patients. The Ready at Home Manager strategically manages the operations of patient engagement and service delivery to patients prior to discharge, while delivering financial, clinical and service performance. The Ready at Home Manager simplifies the discharge medication process, making it easy, so that patients can focus on what really matters - getting better and staying healthy. The Ready at Home Manager facilitates customer service excellence to all patients, ensuring remarkable patient experiences.

Qualifications:
  • Education : Bachelor’s degree required. Business or healthcare related required. Master's degree preferred.
  • Experience : Two to five years’ experience in management within sales, public relations, customer service, retail or related field required. Healthcare experience required.
  • Additional skills required : Demonstrates professionalism, confidence, strong organizational skills, efficiency, initiative, resourcefulness, and an ability to work in a fast paced, rapidly changing environment. Strong oral, written, and personal communication. Excellent interpersonal skills. Strategic thinker. Creative problem solving ability. Advanced computer skills. Experience with web based tools, point of sale, and clinical systems.

About this company
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With a dozen hospitals and more than 2,700 beds, Novant Health certainly has what it takes to keep denizens along the Eastern Seaboard in...