Administrative Assistant ( Job Number: 162069 )
Kaiser Permanente - Denver, CO

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Provides administrative & operational clerical support to department managers and/or staff. Responsibilities may include answering phones & relaying messages/information to both departmental staff & callers; scheduling/calendaring meetings & conferences; maintaining filing systems; ordering/stocking office supplies; opening/sorting mail. Types/proofreads/composes correspondence; creates graphs & presentations; researches issues as needed. Maintains & supports a culture of compliance, ethics & integrity. Responsible for ensuring ongoing compliance for assigned department. Maintains knowledge of policies & procedures & performs in accordance w/ applicable regulatory requirements, external laws & accreditation standards as they relate to assigned department. Makes members/patients & their needs a primary focus of one's actions; develops & sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, & needs. Builds rapport & cooperative relationship w/ members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs & resolves problems.

Essential Functions:
  • Provides complex administrative and/or project support to the department head, managers and/or staff members to include the following answers phones, takes messages, screens calls, & greets KP visitors or outside vendors
  • May monitor emails for others
  • Manages the manager’s calendar, & schedules/plans meetings
  • Researches, plans & arranges events including hotel & conference facilities
  • Makes travel arrangements for the department/staff or manager
  • Writes detailed correspondence for managers & staff; independently updates department documents as needed
  • Creates reports, presentation materials w/ charts & illustrations, & proofs content for accuracy
  • Researches & collects information needed to complete project tasks or reports
  • Interfaces daily w/ KP employees across multiple organizations & external parties as a liaison for the department/function
  • Tracks expenditures to include billing & payment authorization on behalf of the dept manager; authorizes recharges across business units
  • Manages expense reports
  • Performs other department specific duties as assigned
  • For Essential Responsibilities In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives
  • Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors

Basic Qualifications:
  • 4 years of administrative assistant support to a person or unit of an organization at the manager/director level
  • HS graduation or equivalent, plus 2 years of related college course work
  • Equivalent education & experience may be considered
  • Typing test required
  • Must be at least 70% proficient at an intermediate level in Microsoft Word & Excel
  • Demonstrates a progressively higher level of proficiency in most of the following areas word-processing & spreadsheets, which includes the creation of graphs & charts; importing documents/data; creation of formulas & macros
  • Demonstrated ability to plan, organize & prioritize work assignments
  • Effective verbal, written & interpersonal skills required

Kaiser Permanente - 19 months ago - save job - block
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OVERVIEW America’s leading not-for-profit health plan, Kaiser Permanente serves more than 9 million people from 37 hospitals and 611...