Implementation Specialist - Payroll
ADP – Automatic Data Processing - Arizona

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ADP is one of the largest providers of business outsourcing solutions in the world. We build personalized solutions that can meet any organization's unique goals and increase their productivity. We serve approximately 570,000 organizations in more than 125 countries.
As we rapidly work to meet new business demand for our products, great opportunities lay ahead! We currently have multiple openings in several locations across the US for full-time Implementation Specialists . In this position, you will have the opportunity to work with clients to customize, install and support ADP Workforce Management Solution application software to support their human resources, payroll, tax and benefits administration needs.
Why should you partner with ADP to further develop and advance your career? Because ADP is fully committed to providing our employees with opportunities to do so and as a result, we are the proud recipient of ten prestigious employer awards in the past 3 years, which include:
Fortune's 2011 list of America's Most Admired Companies
Forbes 2011 list of The World's Most Innovative Companies
Equality Company of the Year (2011)
2011 Diversity MBA Magazine
50 Out Front for Diversity Leadership
Best Places for Diverse Managers to Work (2011)
Working Mother Magazine Best Places to Work (2010)
Best Places to Work for LGBT Equality (2012)
ADP offers very competitive salary and benefit packages, commensurate with skills and experience.

Duties and Responsibilities:
Consistently executes implementation process and methodology.
Conducts needs analysis to determine appropriate workforce management solution requirements for new or existing clients.
Coordinates client training to ensure that clients are scheduled to attend all appropriate training classes
Collaborates with Data Service Center.
Customizes and installs ADP Workforce Management Solutions.
Oversees accurate, timely and successful installation and conversion of ADP product solutions through entire implementation cycle.
Validates and tests solutions. Ensures accuracy of client set up variables (ADP Solutions and Mainframe).
Assesses the appropriate method and identifies resources for the conversion of client data to ADP systems and software.
Tests the product or oversees the testing process. Consults on the installation of client site software and equipment and coordinates technical support to resolve issues.
Provides client support.--Seeks client feedback on the products and service to ensure a quality implementation experience for the client.
Provides feedback/Ensures transition and provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
Ensures the successful "hand-off" to other ADP departments following the implementation.
Participates in project planning and project coordination.
Participates in project planning and/or facilitates efforts and ensures that assigned orders are accurately maintained and client interactions are documented in accordance with the Backlog Policy.
Ensures products are configured and/or adapted to meet each client's needs.
Provides functional design guidance including accommodation of client rules, plans or procedures.
Participates in project plan schedule development, monitoring and reporting.
Levels I and II perform project management duties for implementations not assigned to Project Managers.
Assists with backlog management and effectively manages assigned business through internal systems.
Maintains start date and eStart dashboard and documents client interactions.
Assists with communication and escalates any adjusted client time frames.
Ensures timely internal communication to Sales, Implementation Management and Implementation team members and external communication to clients, client implementation team or other 3rd parties in a consistently and timely, communicates project progress or project plan modification to Project Manager.
Performs other duties as assigned: Levels III and IV mentor, coach, train and providing technical support to less experienced Implementation associates.
Provides leadership, guidance and direction to team members in absence of manager.
Liaises with other ADP departments for sales opportunities or problem resolution. Participates in task forces and stretch assignments and supports field pilots and product roll outs
At higher levels, may be asked to generate new business leads by updating existing clients on new features and enhancements
Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy manufacturing, and agricultural vehicle dealers throughout the world.

Benefits to a Career at ADP:
At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. Our environment is fast paced and dynamic with work/life initiatives that allow for individual goals to be realized.
ADP offers excellent benefits effective first day of employment! Some benefits include:
  • Medical/Dental/Vision(first day)* Pension Plan
  • Company Matched 401K * Stock Purchase Plan
  • Vacation * Personal Days * Holidays * Tuition Reimbursement * Corporate Discounts * Employee Assistance Program * Employee Referral Bonus
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.


Experience, Skills, Academic:
Minimum Requirements :
Strong PR/HR background and experience
High School Diploma
1-2 years business to business client service interface (OR equivalent education and experience and basic project management skills)
Strong service orientation
Positive response to changes in work environment or tasks
Practices and promotes open communication
Values individual talents of team members
Views situations from multiple perspectives
Uses time and resources efficiently
Maintains focus and overcomes obstacles to complete work
Competent in Microsoft Office Applications
Demonstrated conflict resolution skills
Excellent analysis skills
Results orientation/exceeding client expectations
Organizational skills
Time Management
Experience using IBM compatible PCs with resultant working knowledge of various operating systems
Must have excellent communication skills (persuasion, motivation)
Strong building relationships and networking skills
Higher levels may involve travel to client locations

Preferred Qualifications :
Bachelor's Degree
FCP, CPP and/or PHR preferred
Strong Technical experience is highly desired
Experience using automated productivity tools a plus
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Job Category:

Area of Interest:
Product Implementation

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Automatic Data Processing - 20 months ago - save job - block
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About this company
Automatic Data Processing, Inc. (ADP) is engaged in providing business outsourcing solutions. ADP offers a range of human resource (HR),...