Sr. Business Analyst - Oracle Payroll Systems (Production Support)
Nordstrom - Seattle, WA

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Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for an analytical individual to enhance our customer view and provide tools to execute our marketing strategy.

At Nordstrom, providing great customer service goes beyond the selling floor. It takes a team of individuals with a variety of talents and skills to continuously improve service and our results. At our Seattle Headquarters, we work in partnership with other areas of the Company to support our frontline salespeople and customers. When you join Nordstrom, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

The Senior Business Analyst - Payroll Systems works well with general direction and completes assigned tasks with minimal oversight from the project leadership team. The ideal candidate is works well with general direction and completes assigned tasks with minimal oversight from the project leadership team.


Work with a team to manage and resolve payroll system related incidents

Monitor help desk software, responding promptly to business users

Examine and analyze available information to determine patterns and gaps at a strategic level and recommend appropriate course of action to support technology strategy and company goals

Determine and develop process improvement opportunities

Train, support, and mentor business analysts on the team

Participate in requirements gathering sessions and convey requirements to business and achieve sign-off on key decisions

Facilitate process review, documentation and re-engineering to meet project and company goals

Participate in User Acceptance Testing phase for projects of various sizes; use a broad knowledge of testing methodologies to validate test plans.

Coordinate system and knowledge transfer between Production Support and Development teams

Approach unfamiliar situations, projects, systems and stakeholders with confidence and curiosity

On-call Rotation for support to address critical systems


Bachelor's degree in Accounting, Finance or Computer Science or equivalent experience

Minimum of 4 years experience as a business analyst

3+ years of Financial/Payroll Applications experience

Exceptional analytical and problem solving abilities

Solid knowledge of project management principles and methodologies

Demonstrated ability to influence beyond the scope of their position

Excellent verbal and written communication skills and the ability to work independently with end users

Proficiency with Microsoft Office applications and Microsoft Visio, SharePoint

Desired Skills and Experience:
Experience with Oracle HRMS, Payroll.

Experience with, Oracle Incentive Compensation (OIC) and/or Oracle Time and Labor (OTL) preferred

Incident and Problem Management skills

Experience with reporting tools and environments, such as Oracle Discoverer, FOCUS, etc.

Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortuneā„¢ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.

As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.

We are an equal opportunity employer committed to providing a diverse environment.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.




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Nordstrom, a fashion specialty retailer that offers a selection of apparel, shoes, cosmetics and accessories for women, men and...