The Senior Specialist will be the regional or location subject matter expert for technologies in the environment and will provide technical support and/or training to Site Support Specialist. Position responsible for the monitoring troubleshooting and maintenance of all IS solutions at supported Office or Advanced Logistics Center location(s). IS solutions supported include (but not limited to) network appliances wireless devices telephony equipment mobile devices radio frequency guns desktop hardware software and related peripherals. The role of Senior Specialist Site Support will also provide 2nd level support to end users that cannot be resolved by 1st level support (Client Services Desk) and enable Moves Adds and Changes to the environment. They will maintain operating efficiency by working with end users of all IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards. The Senior Specialist may be the only Site Support representative at some locations and will be required to manage all aspects of the IS environment and report directly to the Senior Manager Site Support.
Education: Bachelor's Degree or technical institute degree/certificate in Computer Science Information Systems or other related field.
Experience: 3-5 years experience in an IS service delivery organization ITIL certification preferred Ability and knowledge to talk to customers at multiple levels/all areas of the business to formulate business integration plans. Must be able to communicate fluently in local language of site Valid passport preferred Minimum kinds of knowledge skills and abilities required to do this job: Working understanding of PBX administration VoIP Softphone and CTI technologies. Working understanding of Microsoft Windows Operating systems and administration with similar technologies Conceptual understanding of design implementation and administration of current communication technologies Working understanding of the current technologies and techniques with LAN design implementation and administration Working understanding of the current technologies and techniques with desktop support and desktop operating systems Conceptual understanding of e-commerce technologies including SOA Working understanding of financial accounting including budget processes Working understanding of general business operations including sales finance operations and purchasing Advanced knowledge of Microsoft Office Visio and Project
Ingram Micro - 17 months ago
Ingram Micro Inc. is the world’s largest technology distributor and a leading technology sales, marketing and logistics company. As a...