@ Home Reservation Sales Associate - March 21
Starwood Hotels & Resorts Worldwide, Inc - Austin, TX

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Company

Starwood Hotels & Resort Worldwide Inc, Customer Contact Centers
Be a member of a world class organization - Jump start your career with us!
Austin CCC was named “One of the Top Work Places in Austin 2010, 2011 & 2012”

Who we are:
In many cases, our Customer Contact Centers are the first contact guests have with one of our 1100 hotels. Our associates' interactions with guests are a critical part of the overall guest experience, and they work to create memorable interactions that bring our brands to life for our guests, before the guests even reach the hotels.
Our nine (9) Contact Centers are in locations covering every time zone across the globe:
Austin, Texas, Fall River MA, Lancaster, California, St. Thomas, Canada, Cork, Ireland, Singapore, Tokyo, Japan, Guangzhou, China and Gurgaon, India. Many of these locations offer flexible work at home programs.

Location

Austin CCC - 1705 Centre Creek Dr., Austin, TX
Virtual Associates must reside in the local for Austin 512 calling area (Austin, Pflugerville, Round Rock, Cedar Park for example)

Onsite Job Fair Feb 27 & 28, 10am - 3pm (Please complete application prior to job fair)

Department

Reservation Sales

Job Description

First and foremost - we provide an outstanding culture where you can grow and flourish. As an associate of our Contact Center, you will be a member of a high performing team that also enjoys having fun. We offer extensive training and continuous learning and development opportunities, exceptional benefits, career progression, promotional opportunities, exciting perks such as discounted hotel stays, tuition reimbursement, pay for performance incentives, service awards, fun center activities, hotel visits, various associate reward and recognition programs - the list is simply endless. How you grow with Starwood is only limited by your imagination.
Training will begin March 21st through April 26th. The first day will be off site at one of our properties and then the remainder of the training will be from home. The training will be done virtually and 100% attendance and participation is required at throughout training. Training hours will be 1:30pm – 10:00pm (with the exception of the first two days which are 10am-6:30pm) and you must be available to attend 100% of the5 week training. Our training is extensive and fully paid and you must pass checkpoint assessments to continue in training. We provide a company computer, keyboard, headset, designated phone and all company software for our at home associates. After successful completion of training the work schedules offered will be 1:30pm – 10:00 pm with rotating weekends off. Candidates must be flexible to work any schedule offered during normal hours of operations for the Austin CCC.
We are also looking for bilingual candidates for Spanish calls. Those hours after training will be 4:30pm to 1am weekdays and 1:30pm-10:00pm on weekends, days off offered will vary. Bilingual associates will receive a $.50 per hour differential.

Rate of Pay: $10.50 per hour
Monthly Bonuses: Our top performers may be eligible for up to an additional $4.50 premium per hour plus eligibility for other incentives and giveaways.

Requirements

What we are looking for:
Passion to service our guests
Professional and delightful phone manner
Minimum high school or equivalent
Working knowledge of computers and the internet, which includes but not limited to Microsoft Outlook, Internet Explorer, comfortable toggling between programs
Good keyboarding skills
Desire to learn
Customer service and/or sales experience
Ability to work flexible shifts (including evenings and weekends)

What's Next:
We invite you to complete the on line application and you are welcome to attach your resume and/or cover letter to the application for a career opportunity starting March 21st.
Our at home associates will be responsible for the set up and payment of a dedicated ISP (modem only internet connection) to be used only for Starwood business along with a dedicated phone line. The phone line will need to be a local for Austin 512 basic landline. We will reimburse the set up fees and monthly charges upon receipt of the statements.
Candidates selected will be contacted.

@ Home Reservation Sales Associate - March 21
Company

Starwood Hotels & Resort Worldwide Inc, Customer Contact Centers
Be a member of a world class organization - Jump start your career with us!
Austin CCC was named “One of the Top Work Places in Austin 2010, 2011 & 2012”

Who we are:
In many cases, our Customer Contact Centers are the first contact guests have with one of our 1100 hotels. Our associates' interactions with guests are a critical part of the overall guest experience, and they work to create memorable interactions that bring our brands to life for our guests, before the guests even reach the hotels.
Our nine (9) Contact Centers are in locations covering every time zone across the globe:
Austin, Texas, Fall River MA, Lancaster, California, St. Thomas, Canada, Cork, Ireland, Singapore, Tokyo, Japan, Guangzhou, China and Gurgaon, India. Many of these locations offer flexible work at home programs.

Location

Austin CCC - 1705 Centre Creek Dr., Austin, TX
Virtual Associates must reside in the local for Austin 512 calling area (Austin, Pflugerville, Round Rock, Cedar Park for example)

Onsite Job Fair Feb 27 & 28, 10am - 3pm (Please complete application prior to job fair)

Department

Reservation Sales

Job Description

First and foremost - we provide an outstanding culture where you can grow and flourish. As an associate of our Contact Center, you will be a member of a high performing team that also enjoys having fun. We offer extensive training and continuous learning and development opportunities, exceptional benefits, career progression, promotional opportunities, exciting perks such as discounted hotel stays, tuition reimbursement, pay for performance incentives, service awards, fun center activities, hotel visits, various associate reward and recognition programs - the list is simply endless. How you grow with Starwood is only limited by your imagination.
Training will begin March 21st through April 26th. The first day will be off site at one of our properties and then the remainder of the training will be from home. The training will be done virtually and 100% attendance and participation is required at throughout training. Training hours will be 1:30pm – 10:00pm (with the exception of the first two days which are 10am-6:30pm) and you must be available to attend 100% of the5 week training. Our training is extensive and fully paid and you must pass checkpoint assessments to continue in training. We provide a company computer, keyboard, headset, designated phone and all company software for our at home associates. After successful completion of training the work schedules offered will be 1:30pm – 10:00 pm with rotating weekends off. Candidates must be flexible to work any schedule offered during normal hours of operations for the Austin CCC.
We are also looking for bilingual candidates for Spanish calls. Those hours after training will be 4:30pm to 1am weekdays and 1:30pm-10:00pm on weekends, days off offered will vary. Bilingual associates will receive a $.50 per hour differential.

Rate of Pay: $10.50 per hour
Monthly Bonuses: Our top performers may be eligible for up to an additional $4.50 premium per hour plus eligibility for other incentives and giveaways.

Requirements

What we are looking for:
Passion to service our guests
Professional and delightful phone manner
Minimum high school or equivalent
Working knowledge of computers and the internet, which includes but not limited to Microsoft Outlook, Internet Explorer, comfortable toggling between programs
Good keyboarding skills
Desire to learn
Customer service and/or sales experience
Ability to work flexible shifts (including evenings and weekends)

What's Next:
We invite you to complete the on line application and you are welcome to attach your resume and/or cover letter to the application for a career opportunity starting March 21st.
Our at home associates will be responsible for the set up and payment of a dedicated ISP (modem only internet connection) to be used only for Starwood business along with a dedicated phone line. The phone line will need to be a local for Austin 512 basic landline. We will reimburse the set up fees and monthly charges upon receipt of the statements.
Candidates selected will be contacted.

About this company
429 reviews
Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...