White Box QA Engineer
MarkMonitor - San Francisco, CA

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As the global leader in online brand protection and a Thomson Reuters Company, MarkMonitor uses a SaaS delivery model to provide advanced technology and expertise that protects the revenues and reputations of the world's leading brands. In the digital world, brands face new risks due to the web's anonymity, global reach and shifting consumption patterns for digital content, goods and services. Customers choose MarkMonitor for its unique combination of industry-leading expertise, advanced technology and extensive industry relationships to preserve their marketing investments, revenues and customer trust. Learn more at www.markmonitor.com.


MarkMonitor is seeking a passionate White Box QA and Operation Engineer to work as part of a team to deliver the world-class brand protection solutions to over 50 Fortune 100 companies. This position will report to the Director of Service Delivery.


  • Work closely with developers and manual testers to assess code changes [for hot-patches or critical functionalities in maintenance releases] and to help determine testing scope and strategy.
  • Assume ownership of all phases, including design, implementation, execution, maintenance, and expansion of existing and new back-end and performance test framework.
  • Participate in testing both front-end and back-end as required.
  • Provide technical leadership and mentoring in owned domain.
  • Work with CSM and Analyst to determine the root causes of Production issues, define workaround solution wherever applicable, and provide support to engineering team to implement corrective measures.
  • Conduct data analysis to assess Production issues in term of magnitude and potential root causes.
  • Produce regular and ad-hoc reports and data analyses as requested.
  • Provide rotating shift coverage and be part of 24x7 on call support and system monitoring schedule.


  • Working experience as a white-box tester and/or software developer.
  • Experience in developing test cases, test frameworks, and test tools using Java.
  • Familiar with Java based test frameworks (JUnit, FIT, TestNG, etc.)
  • Experience working with Apache Tomcat application server, especially deployment and configuration.
  • Experience working with database (MSSQL, MySQL). Must be able to understand and write complex SQL queries.
  • Nice to have some exposure to AJAX and ExtJS.
  • Good understanding of web technologies (web server, application server, load balancer, database, browser, http and https protocols, etc.)
  • Be able to understand the entire application architecture.
  • BS in Computer Science or equivalent professional work experience.
  • Excellent interpersonal and communication skills.
  • Strong work ethic and a high level of professionalism and integrity.
  • Must be a self-starter, a self-motivator, and a team player. Must possess a "can do" attitude.