(KH) Senior Analyst-IT Network & Infrastructure
The River Group - Pittsburgh, PA

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Location: Pittsburgh, PA

Job description: The Senior IT Analyst is responsible for the design, troubleshooting, and management of the Wide-Area- Network (WAN) and Local Area Networks (LAN). In addition, responsibilities include monitoring and troubleshooting other IT infrastructure services such as Virtual Private Networks (VPN), firewall configuration, file and print server support, desktop support, and mobile device management.

Works with the IT Architecture and Operations Teams along with third party service providers such as Level 3, Verizon, HP, and Stefanini to design, standardize, maintain, upgrade, and improve network reliability, response times, redundancy, and uptime.

Thorough technical analysis of network monitoring information is a key day-to-day activity. The expected results include insuring network traffic is identifiable by application, rogue applications are eliminated, and traffic volumes align with expected requirements by application.

Establishing and implementing bandwidth and Quality of Service (QoS) requirements is a fundamental responsibility.

Developing and maintaining good working relationships to effectively resolve issues in a multi-vendor environment is essential.

Bachelor’s Degree in Computer Science, Information Technology, Mathematics, Engineering or related field. Candidates with other degrees should have relevant experience.

Ten -Fifteen years of experience in voice and data network design and implementation

and managing WAN and LAN operations and problem resolution

Router, switch, and firewall configuration expert

Expert level knowledge of implementing, managing, and troubleshooting routing protocols including but not limited to BGP; OSPF; etc.

Ability to effectively work in a team environment and yet work independently handling multiple tasks

Active Directory (AD) and DNS knowledge

Project management experience for projects with budgets of at least $50,000.

Excellent interpersonal, verbal, and written communications

Server and workstation installation and support skills

Preferred Experience:
Cisco Unified Call Manager configuration and support

Videoconference equipment installation and support

Carrier contract negotiating experience

International network support, specifically in Brazil and Germany

Business application support experience

Salary: Commensurate with Experience