*Technical Support Engineer - 12-TX-TSE3-1079
Ericsson - Richardson, TX

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Provide customers with technical support services related to the operations and maintenance of CDMA , EVDO and LTE network elements and products; act as the primary interface between an Ericsson region and RNAM responsible for network and product support issues; provide technical support services related to the deployment (Build, Test and Integration) and installation of Ericsson products and solutions; perform problem definition/reproduction and work with other NTS, Global Product Support and Design groups to resolve product defects as appropriate; provide shift schedule technical support to both internal and external customers, partners and resellers by performing a combination of debugging, problem duplication and testing to analyze, identify and resolve highly complex technical issues; recommend problem resolution plans by developing trouble-shooting methodology, furnishing proper system configurations, and recommending appropriate tools for problem resolution with no impact to Customer networks; quickly assesses problems and implements solution to minimize user impact; coordinate with various Ericsson matrix departments to resolve issues quickly; work closely with Methods, Engineering and other Support teams to ensure that identified issues are resolved with timeliness; provide technical guidance and act as a technical mentor to other support engineers; ensure customers SLA's are adhered to in relation to customer satisfaction targets, case responsiveness targets and overdue cases; and accountable for accurate and timely management of case related data.
Requires Masters or foreign equivalent in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, Telecommunications Engineering, Telecommunications, or MIS and 2 years experience in providing technical support or product support for CDMA, EVDO, or succession-based core related products. In lieu of a Masters and 2 years experience, employer will accept Bachelors or foreign equivalent in the fields stated above followed by 5 years of progressive experience in providing technical support or product support for CDMA, EVDO, or succession-based core related products.

Ericsson - 19 months ago - save job - block
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Ericsson is the driving force behind the Networked Society and is a world leader in communications technology and services. Our long-term...