NOTE: Due to client policy, US Citizens and Green Card Holders ONLY may apply ( F1, EAD and H1B Visas are not accepted with this client). We do have other clients where we may place you, so please do not hesitate to check our website for all our opportunities.
ContractIT Support Specialist / 164604
Contract Location: Hillsboro, OR or Ocotillo, AZ
Contract Duration: up to 18 months
Remote Position: NO
We are looking for more of a support specialist with an application development background.
Responsible for providing system support of company's Legal Applications. Qualified candidate will be working very closely with legal customers, technical teams, and other support groups to resolve issues. You will be working with a worldwide team in this position. You may also be involved in system development and deployments
Responsible for resolving customer incidents, working with support organizations to resolve incidents, customer stakeholder management, communications, and continuous training of customers. Tasks may also include system maintenance and process monitoring.
Resolve customer incidents
Monitor, identify and resolve problems to improve system performance and reduce incidents
Follow and make improvement to existing processes
Own Knowledge Management key process area; Own Service Request key process area
Drive continuous improvements, self-help
Create standard service request process, reduce service request throughput time
Necessary Skills :
Bachelor's degree or higher in either Information Technology, Legal or Computer Science
Visual Studio 2012, TFS, .NET 4.0 C#, ASP.net and classic ASP development (experience with automated testing, automated build)
SQL Server 2008/12 (solid experience with Transact SQL and Stored Procedures, and SSIS)
Strong analytical and problem solving skills
Ability to understand and communicate issues to users and stakeholders
ITIL practitioner with experience in incident management, problem management, and knowledge management
Additional skills desired, but not required:
Legal Business Knowledge
Experience with 3rd party product - CPA Memoteh & OpenText eDocs- https / security certificate
HOW TO APPLY: If you are qualified and interested, please reference the contract title AND location AND send your resume in WORD format directly to email@example.com I will get back to you if I feel you could be a match for this position.