-IT Support Specialist / 2 locations / Updated 5-10
Formalized Design - Chandler, AZ

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NOTE: Due to client policy, US Citizens and Green Card Holders ONLY may apply ( F1, EAD and H1B Visas are not accepted with this client). We do have other clients where we may place you, so please do not hesitate to check our website for all our opportunities.

ContractIT Support Specialist / 164604

Contract Location: Hillsboro, OR or Ocotillo, AZ

Contract Duration: up to 18 months

Remote Position: NO

We are looking for more of a support specialist with an application development background.

Job Description:
Responsible for providing system support of company's Legal Applications. Qualified candidate will be working very closely with legal customers, technical teams, and other support groups to resolve issues. You will be working with a worldwide team in this position. You may also be involved in system development and deployments

Responsible for resolving customer incidents, working with support organizations to resolve incidents, customer stakeholder management, communications, and continuous training of customers. Tasks may also include system maintenance and process monitoring.

Daily Responsibilities:
Resolve customer incidents

Monitor, identify and resolve problems to improve system performance and reduce incidents

Follow and make improvement to existing processes

Own Knowledge Management key process area; Own Service Request key process area

Drive continuous improvements, self-help

Create standard service request process, reduce service request throughput time

Necessary Skills :
Bachelor's degree or higher in either Information Technology, Legal or Computer Science

Visual Studio 2012, TFS, .NET 4.0 C#, ASP.net and classic ASP development (experience with automated testing, automated build)

SQL Server 2008/12 (solid experience with Transact SQL and Stored Procedures, and SSIS)

Strong analytical and problem solving skills

Ability to understand and communicate issues to users and stakeholders

ITIL practitioner with experience in incident management, problem management, and knowledge management

Results orientation

Additional skills desired, but not required:
Legal Business Knowledge

Experience with 3rd party product - CPA Memoteh & OpenText eDocs- https / security certificate

HOW TO APPLY: If you are qualified and interested, please reference the contract title AND location AND send your resume in WORD format directly to cindy.hoover@formalized.com I will get back to you if I feel you could be a match for this position.