070|Manager, Software Engineering
United Online - Downers Grove, IL

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Purpose of Position: The Manager of Software Engineering will assist in the planning and tracking of development projects according to strict deadlines and within budget. This includes coordinating with cross department resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. Manager of Software Engineering will also define the project’s objectives and ensure compliance to project objectives through the lifecycle. This position is part of the technology leadership team and as such the individual is expected to lead by example and create a high-performing environment and help drive the teams to meet their collective business and strategic goals.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.
  • Plan and track project development from beginning to end
  • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
  • Develop project plans and associated communications documents
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Liaise with project stakeholders on an ongoing basis
  • Estimate the resources and participants needed to achieve project goals
  • Draft and submit budget proposals, and recommend subsequent budget changes where necessary
  • Where required, negotiate with other department managers for the acquisition of required personnel from within the company
  • Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle
  • Set and continually manage project expectations with team members and other stakeholders
  • Delegate tasks and responsibilities to appropriate personnel
  • Identify and resolve issues and conflicts within the project team
  • Identify and manage project dependencies and critical path
  • Plan and schedule project timelines and milestones using appropriate tools
  • Track project milestones and deliverables
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans
  • Define project success criteria and disseminate them to involved parties throughout project life cycle.
  • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
  • Build, develop, and grow any business relationships vital to the success of the project
  • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
  • Develop best practices and tools for project execution and management
Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 5+ years direct work experience in a management capacity, including all aspects of process development and execution
  • 7+ years development experience with modern languages such as Java, .NET/C#, J2EE.
  • Strong familiarity with frameworks (Spring/Hibernate)
    • Database and operating systems experience with MySQL, Oracle, MS SQL Server as well as Linux and Windows
    • Solid working knowledge of current Internet technologies as well as SOA
    • Demonstrated experience in personnel management
    • Technically competent with various software programs, such as MS-Office, Quality Center and Visual Studio as well as strong familiarity with project management software (such as MS Project)
    • Experience at working both independently and in a team-oriented, collaborative environment is essential
    • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
    • Reacts to project adjustments and alterations promptly and efficiently.
    • Flexible during times of change
    • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
    • Persuasive, encouraging, and motivating
    • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
    • Ability to defuse tension among project team, should it arise
    • Ability to bring project to successful completion through political sensitivity
    • Strong written and oral communication skills
    • Strong interpersonal skills
    • Adept at conducting research into project-related issues and products
    • Must be able to learn, understand, and apply new technologies
    • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Customer service skills an asset
  • Ability to clearly communicate technical information to diverse audiences desired
  • Experience working in an Agile/Iterative development environment a plus
  • Experience designing, implementing and executing load, performance and scalability test cases a plus
  • Experience working with offshore development teams

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