1-800 CONTACTS Customer Service/Sales (Call Center)
WellPoint - Draper, UT

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At 1-800 CONTACTS our Customer Service Representatives work in the best inbound call center in Utah. They receive, investigate and respond to all inquiries regarding shipments, contact lenses, and customer concerns. This positions main duty is to provide superior customer service while selling and up-selling replacement contact lenses to new and existing customers. Customer Service Representatives input customer information and phone orders into a computer and answer inquiries via phone and email.
  • The shifts available after training vary with some afternoon and evening shifts. The schedule will be determined by the amount of hours that you work.
  • $12.00 per hour plus Bonus Pay based on Performance.
  • Shift Requirements:
    It is required that all new hires attend the full 4 weeks of training. Training starts on March 25th, 2013 and is 11:00 a.m. - 6:00 p.m. Monday through Friday.
  • Job Qualifications
    • High school diploma or GED required
    • 30 WPM minimum keyboarding required
    • Minimum six months customer service experience
    • Six months of Sales experience preferred
    • Outstanding customer service skills (friendly, courteous and helpful)
    • Exceptional communication skills (oral, written, listening)
    • Stable work history preferred
    • Ability to read and interpret documents such as policy/procedures manual and customer order forms
    • Ability to coordinate and prioritize multiple tasks
    Once an offer is accepted, all external applicants are subject to a background investigation and if appropriate, drug testing. Offers of employment shall be contingent upon passing both the background investigation and drug testing (if required).

    *Current WellPoint associates: All referrals must be submitted through the formal associate referral process on WorkNet. Official guidelines for the associate referral program can be found in My HR.

    *WARNING: Please beware of phishing scams. Our company will never ask
    you for bank account information when you are applying for a job.

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