24/7 Help Desk
Energy Curtailment Specialists - Buffalo, NY

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We are currently looking for a full time help desk administrator. ECS is in need of a responsible individual that will conduct internet research while they are on stand-by for event activations. Strong computer skills are needed and the ability to work independently is a must.

Role and Responsibilities:

Operate the 24/7 Event Desk by monitoring for the possibility of an event activation, respond to any triggered event for our 24/7 markets, answer any questions for our customers, and report on event activations. You will become an expert in demand response and have full knowledge all programs that ECS offers.

You will also assist our companies in finding potential prospects, as these events are rare. You will utilize prospect templates for database imports; verify current info in our database using the internet or phone calls, use print media, Google Earth and other internet searching tools to prospect for potential prospects.

Candidate must be able to work overnight shift, weekends, and possibly holidays. There are different shifts available, please include your availability in your cover letter.
Job Knowledge, Skills, and Abilities:

Candidate should be a self motivated, responsible, and hard working individual. Candidate must able to work independently, while being a team player. The most successful candidate will have great Microsoft Office skills in Excel, Word and Outlook, a working knowledge of Google Earth and internet research skills, and knowledge of the ACT database is an extra plus. Good communication skills are needed, both written and verbal.

Education and Experience:

2 or 4 year college degree is preferred; experience using Microsoft applications is needed. Experience working an overnight job is also a plus.

This job is hourly and offers an excellent benefit package for the right individual. Paid vacation days, paid holidays, plus a casual work culture are just a few of the many benefits available. Please send your resume with a cover letter expressing your interest in the job to careers@ecgrid.com

ECS, is an Equal Employment Opportunity Employer

Energy Curtailment Specialists - 13 months ago - save job - block
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About this company
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Energy Curtailment Specialists, Inc. (ECS) is the supreme administrator of electricity demand response programs in the United States,...