2nd Shift Support Analyst (32 - 40 hours)
Data Recognition Corporation - Maple Grove, MN

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This position monitors and controls the processing of programs to ensure the highest levels of service and system availability are attained during a split or 2nd shift hours. Establishes production runs, ensuring that appropriate production support procedures are followed, run documentation and data files are available. Assists in job set up, performs problem identification, escalation and resolution. Communicates status of operations to allow for immediate response to service disruptions.

Position Responsibilities
Work as part of a project team to meet or exceed customer expectations
Follow and demonstrate an understanding of adopted processes/methodologies
Develop an understanding of business and technical requirements for each assigned task
Monitor and support applications as needed
Update production run specifications
Create and perform test plans
Document steps throughout production processing
Participate in project meetings
Identify changes to tasks as they occur and notify appropriate team members
Respond to and work with appropriate team members to support requests and incidents
Work with team members to create accurate task estimates
Follow schedules to meet task deadlines
May coach more junior technical staff
Provide after hours support for 2 nd and 3 rd shifts including weekend rotations

Bachelor's degree in CS, IS or related field or equivalent work experience preferred
3+ years IS work experience in production support and development
Familiarity with project-specific programming language (e.g., SQL Server, XML, VB.NET)
Experience working with databases and file structures
Strong oral and written communication skills
Solid time management skills and ability to multi-task
Ability to analyze and resolve problems
Strong troubleshooting skills
Ability to work independently and in team/collaborative environment

Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/D/V

Data Recognition Corporation - 2 years ago - save job
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