9-1-1 Calltaker/Dispatcher - Lateral Recruitment
City of Eugene, OR - Eugene, OR

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Please read this entire posting carefully to ensure you qualify for this lateral recruitment for the position of 9-1-1 Calltaker/Dispatcher (Communications Specialist 2) with the City of Eugene. If you do not qualify, you can apply via our regular 9-1-1 Calltaker/Dispatcher posting if one is open, or sign up to be notified when we post one using this on-line form .

This position performs specialized duties in the operation of a public safety communications system, including operating complex com­munica­tions equipment for emergen­cy and non-emergency situa­tions; requests for assistance by police, fire, and emergency medical response units; dispatch­ing and monitoring appropriate emergency public safety units; and keeping accurate records of communica­tions received and trans­mitted.

Salary: Communications Specialist 2 - $21.99-$28.08
If hired at Communications Specialist 1 (entry level) - $19.93-$28.08

Depending upon a lateral candidate’s experience, knowledge, skills and abilities, a decision may be made to bring the candidate on at the Communications Specialist 1 (entry level) with the understanding that as a condition of employment, employees will be expected to successfully train and become proficient in calltaking and trained in all dispatch positions as a Communications Specialist 2.

Examples of Duties Performed - Duties may include but are not limited to the following:

Click here to view the detailed job description.


Qualifications for this Lateral Recruitment: High school diploma or GED, plus 3 years (full-time equivalent) of experience as an emergency communications calltaker/dispatcher with an agency requiring knowledge of emergency medical and public safety operations. **No Felony convictions at any time. **No Class A Misdemeanor convictions within the last 24 months.

The possession of, or the ability to obtain within three months of hire date, CPR, First Aid, EMD (Emergency Medical Dispatch), and LEDS (Law Enforcement Data System) certifications. The possession of, or the ability to obtain within one year of hire date, Basic Telecommunicator Certification. (The City of Eugene provides training for CPR, First Aid, EMD, LEDS, and Basic Telecommunicator Certification during the probationary period.)

Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. The current shifts are: Early Day Shift 0700-1700, Late Day Shift 1145-2145, Early Night Shift 1645-0245, and Late Night Shift 2130-0730. Shifts are rotated every six months (more often while in training).


Supplemental Information:

Central Lane Communications was established as a regional consolidated communications center in April 1985. Previously operating from Eugene City Hall, the 9-1-1 Center moved to its own building in September 2000, located at 1735 W. 2nd Ave, Eugene. Organizationally, Central Lane Communications is part of the Eugene Police Department's Technical Services Division. Central Lane Communications is jointly funded by the City of Eugene General Fund, fire dispatch user fees, and the State's 9-1-1 telephone tax. The Center, on average, makes and receives between 750 and 800 telephone calls a day. Of those calls, about 280 result in calls for service for the Eugene Police Department and about 120 calls result in Fire/EMS dispatches in Lane County. In a typical day, 100 calls for service are also self-initiated by the Eugene Police Department. Self-initiated activity includes traffic stops, patrol checks, person stops, etc.

To view additional information about Central Lane Communications link to their web-page on the City of Eugene site.

The City of Eugene provides a full range of benefits, including holidays, vacation, sick leave, retirement benefits, and life insurance. For more detailed information visit the City’s benefits page .

The Selection Process will consist of:

· Video Skills Test
· Criticall Test
· Interview
· Background Investigation
· Psychological Evaluation
· Medical Examination and Drug Screen

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