This position is 30 hrs per week
THE MISSION STATEMENT
To take care of people with passion, pride, and respect.
OVERALL EXPECTATIONS STATEMENT
Providing exceptional care for our patients as well as recognizing the value of your co-workers is the expectation of all members of the Prevea Clinic/HSHS organizations. All members are expected to focus on the patient’s needs; relate to all in a friendly, accepting manner; communicate in a positive and professional way to patients, providers and co workers; use time effectively and efficiently; and demonstrate an overall high level of performance.
MAJOR RESPONSIBILITIES (This may not include all duties assigned.)
Facilitate communication and interactions between Referring Facility and HSHS/Prevea Facilities.
Connecting Referring provider with appropriate HSHS/Prevea staff to coordinate to best meet health care needs.
Coordinate with HSHS facility/providers to ensure that patient is ready to be received at their facility
Developing and updating Access One protocols to coordinate the process between HSHS/Prevea and all referring facilities.
Follow-up with Referring facility /provider after transfer to ensure referring facility needs were met and update on patient status.
Review Central Logic reports submitted
Give patients telephone advice using nursing judgment within the scope of license.
Communicate with providers about patient calls received.
Triage patients to the appropriate setting if there is a need to be seen.
Provide patient education.
Report test results to patients and instructs as to the appropriate follow-up.
Call in prescription refills as directed.
Assist in scheduling patients.
Assist with scheduling Access One patients with requested specialty in a timely manner.
Communicate with hospitals and other offices as directed by providers.
Maintain schedule of Access One staff
Assist with Outreach efforts as indicated
Perform related work as required/ requested by the supervisor/manager.
Assist the After hours supervisors in over seeing after hours and Access One staff on weekends and holidays.
Other duties as assigned.
TYPICAL PHYSICAL DEMANDS
Work requires physical hand dexterity and full range of motion for operation of computer. Work requires excellent communication skills. Requires good critical thinking skills. Requires sitting for long periods. Requires ability to hear and see within the normal range. Requires ability to work under stressful or emergency situations with high concentration and energy level.
TYPICAL WORKING CONDITIONS
Work is performed in an office environment. Involves phone contact with a various array of patients, employees, and providers. Occasional pressure due to multiple calls and emergencies.
EDUCATION / EXPERIENCE
RN with current Wisconsin license with a minimum of two years experience.
Current CPR Certification.
Prevea Health Services - 11 months ago