ACH-International Financial Coordinator
Johns Hopkins Health System Corporation/All Children's Hospi - Saint Petersburg, FL

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- Bachelor's
As a primary contact for all financial matters pertaining to international patients, the International Financial Coordinator is responsible to support the daily financial operations of the International Patient Services Division, coordinating financial information with employees at all levels of the organization. In order to provide a high level of customer service, this position requires a substantial level of interpersonal skills. Directly reporting to the International Finance Supervisor, the individual in this role acts as a liaison between international patients and the Johns Hopkins Medical Institutions by financially screening and educating international patients following the department protocols. Primary responsibilities include, but are not limited to: issuance of financial clearance to appropriate department staff; pre registration and coding international patients into multiple internal systems; accounts receivable and collection of deposits via cash, check or credit card; creation of estimates; correspondence with foreign referral sources to obtain authorizations for services; correspondence with insurance companies for verification of benefits, updates of insurance coverage; keeping international administrative staff and clinics informed throughout the approval process. Additional duties may include serving in an administrative capacity, receiving inbound contacts (calls, emails, faxes, etc.) from patients, physicians and staff. The International Financial Coordinator works in a team oriented environment and positively promotes teamwork and collegiality across all levels of staff. Other responsibilities include: 1) Coordination of final bill delivery to JHI Baltimore 2) Monitoring of monthly expenses and revenue sharing 3) Collaborate with JHI, ACH, ACSP and other entities 4) May be on-call to trouble shoot urgent financial authorization issues COMPETENCIES: A. Education:
• Bachelor degree in Accounting, Finance, International Finance, Healthcare or related field preferred, offset with experience. Master’s preferred, MISA preferred. B. Knowledge:
• Knowledge of windows based software applications (Word Processing, Spreadsheet, Database, Presentation);
• Medical Terminology and anatomy preferred;
• Working knowledge of Utopia/ PSIS, Epic, Meditech, Webex, Keane, IBS and IDX preferred;
• Foreign language proficiency preferred (Spanish). C. Skills:
• Must have highly-refined interpersonal skills necessary to discuss financial arrangements with patients, and coordinate with departmental personnel regarding finance issues;
• Must provide thorough management of tasks assigned to the coordinator’s queue, ensuring that all requirements are satisfied in a timely receipt and completion of the services;
• Must be able to adeptly handle patients of different ethnic, religious, and other backgrounds in a congenial and service-oriented fashion;
• Must be pro-active, responsive and able to work on a fast paced environment;
• Requires strong analytical ability to gather information;
• Understands HIPPA standards and protects confidential patient information. D. Required Licensure, Certification, Etc.: None. E. Work Experience
• Work requires a knowledge of general policies and billing procedures as acquired in two to three years of related experience (experience at JHM is preferred);
• Minimum of 2 years in customer service;
• International healthcare experience preferred. F. Machines, Tools, Equipment:
• Must be able to operate general office and communication equipment (multi-line phone and ACD system, copier/fax machine, computers, and credit card machines). DIMENSIONS: A. Budget Responsibility:
• Responsible for tracking of shared revenue and expense model B. Authority/Decision Making Level:
• Moderate - confides with the Supervisor prior to making decisions based on established policies, procedures and protocol.
• In some situations, may need to advise hospital leadership for decision making. C. Supervisory Responsibility:
• Provides limited guidance and direction to other unit staff. PROBLEM SOLVING:
• Must be able to prioritize timely critical tasks in order to provide prompt patient care, including anticipating and resolving issues that may interfere with patient services;
• Ability to quickly and logically resolve conflicts or problem with a service excellence focus;
• Uses departmental policies, procedures and protocols to evaluate and determine best alternatives;
• Analyzes division processes and related problem and develops suggestions and solutions for improvement. INFORMATION MANAGEMENT: Proven ability to organize and clearly communicate thoughts and ideas and to complete simple reports. WORKING CONDITIONS: Works in normal office environment where there are some physical discomfort due to background noise, dust, temperature and the like.