Shasta County - Redding, CA

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The Agency Staff Service Analyst II (ASSA II) is distinguished from the I-level classification by its responsibility for more complex projects, emphasis on outcomes evaluation and policy development in relation to analyzed data, and its enhanced level of computer knowledge and data management skills.

There is currently one Agency Staff Services Analyst II position within the Health and Human Services Agency whose primary duties involve working with Electronic Medical Records (EMR) databases. The EMR Analyst is expected to carry out complex projects and perform technical support for the EMR system and databases. This analyst will work independently and be proficient in system administration and report writing. A background in Information Technology (IT) policies, procedures, and operations is preferred.


Collects, enters, validates, extracts, and analyzes data on current issues of concern; designs data collection methodology; draws logical conclusions from analyzed data and makes recommendations on procedures, policies, and program alternatives; develops user-friendly reports or otherwise prepares data for dissemination; conducts reviews of program data to assess outcome impact and cost effectiveness; assists department staff in gathering and entering information into data systems; works with and assists in maintaining the integrity and reliability of existing database or other software programs, to analyze, collect and display information; plans and develops software applications to link programs; may assist in improving the Department’s ability to assess outcomes; participates in program evaluation study design and implementation; conducts reviews of existing programs to assess outcome impact, work load distribution, or cost-effectiveness; may make recommendations on financial, personnel, client, program, community or administrative systems, as assigned; and prepares correspondence and may assist in the development or preparation of proposals for state, federal or private foundations.

For this assignment as the EMR Analyst, the incumbent must perform a variety of complex tasks related to EMR systems, including diagnosis, troubleshooting, and correction of system problems; system administration, including system security and creation of user profiles; maintain and update electronic billing table, troubleshoot setup, and apply changes when needed; analyze EMR systems and incorporate programmatic system changes; train front line and management staff; utilize reporting tools, including Crystal Reports, Excel, and Access; and make recommendations on policies and procedures.


Any combination of education and experience sufficient to directly demonstrate possession and application of the following:

Knowledge of: General public and business administration practices; governmental functions and organization; principles and practices of the functional areas germane to this specialized position; data collection methodology and statistical analysis; and assessment, policy analysis, and program and outcome evaluations.

Ability to: Gather and analyze data; identify problems and central issues; reason logically; perform and document research in dealing with administrative issues; read and interpret operating procedures and regulations; recommend and implement changes; speak and write effectively; establish effective working relationships with those contacted during the course of work; work independently and accept increasing responsibility; operate a personal computer, including word processing, statistical analysis, database, graphics presentation, and electronic file transfer software packages; maintain confidentiality, prioritize work independently, manage personal stress, accept increasing responsibility; and actively promote the mission of the department to which assigned.

These standards are typically attained with a bachelor’s degree and one year’s experience equivalent to an Agency Staff Services Analyst I with Shasta County.


Responses to the following must be submitted with a completed application.

1. Do you possess work experience in computer system administration? __ Yes __ No
2. If yes to #1, describe your role and the software applications involved. If no, enter “n/a.”
3. Do you possess work experience involving electronic medical billing systems? __ Yes __ No
4. If yes to #3, describe your involvement and list the name(s) of the company(ies) where you obtained that experience, as well as the number of years of experience with each company. If no, enter “n/a.”
5. Do you have experience designing forms? __Yes __ No
6. If yes to #5, describe the type of software used to create the form. If no, enter “n/a.”
7. Do you have experience with IT policies, procedures, and operations? __ Yes __ No
8. If yes to #7, describe your involvement with interpreting, creating, and/or suggesting changes to policies, procedures, and operations. If no, enter “n/a.”
9. Describe your experience/knowledge with HIPAA/HITECH. If none, write “n/a.


• All new employees are required to have their paycheck directly deposited to a bank account.
• Some positions may require a valid California driver's license and acceptable driving record according to County policy.
• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
• All individuals offered employment with Shasta County must pass a pre-employment physical examination that includes drug and alcohol testing. The Shasta County Health and Human Services Agency is a smoke, alcohol, and drug free work place.
• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
• Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employee’s of California (UPEC).
• Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute 7% of his/her pay to this plan, or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit for additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County’s website are for information purposes only. To the extent the provisions of the flyer or the County’s website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.


Shasta County Personnel will accept applications and responses to the supplemental questions until 5:00 p.m., on March 22, 2013. A cover letter and/or resume will be accepted in addition to the application form but will not serve as a substitute for a completed application. Incomplete applications will not be processed. It is not acceptable to complete the application with statements such as, “See/Refer to Resume,” or “See Attached.” Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered.

Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.

Applicants are encouraged to apply on-line at or submit an application to the Shasta County Personnel Office.

Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.

Shasta County Personnel
1450 Court Street, Room 348
Redding, CA 96001
(530) 225-5515

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