AIR CARGO CUSTOMER SERVICE/INSIDE SALES
Delta Global Services - DGS - Chicago, IL

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Work Schedule Monday-Friday or Tuesday - Saturday Day Shift Candidate will accept telephone reservations & re-booking for cargo shipments, process irregularities - handle complaints, optimize space available for aircraft capacity and exchange information with Sales Team Actively sell and discuss eChannel usage with customers, including regular review of incorrect E-Channel bookings Pro-actively convince customers of the benefit and advantages of using LCAG's external channels (eServices and CSCNA) Conduct live or phone (webEx - where available) demonstrations of e-Booking Utilize e-Services website to show customers how to book electronically, find information and use various services Direct customer support for eChannel (together with the LH Inside/Outside Sales Team). Download customer related statistics from the reporting system, consolidate and prepare reports Keep lists of topics (technical in nature) concerning electronic bookings (eBookings and GF-X) and e-Services Update manager and sales team on a regular basis
Must be comfortable working with numbers and be able to gather data to prepare reports Ability to analyze and interpret common scientific and technical journals Ability to respond to common inquiries or complaints from customers Professional in dealing with customers and be understanding of their needs Establish effective communication structures to service teams, sales support and superior Demonstrate attention to detail Display original thinking and creativity Generate suggestions for improving work Develop innovative approaches and ideas Present ideas and information in a manner that gets other's attention Knowledge of world geography helpful (3 letter Airport Codes a plus) Customer Service representative history&cargo or freight experience a big plus Must be independent in work habits, articulate, have good phone etiquette Outgoing personality & career minded Must work comfortably with IT equipment and common business applications Proficient in MS Word and Excel Must pass pre-employment criminal history check Temp/Package This is a long-term temporary position with an attractive benefits package including flight privileges. Qualified candidates, please submit resumes To apply click * http://www.deltaglobalstaffing.com/job_board.php#job161 (Reference: JA-ORD-Cargo Customer Service)

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