At the Westin Monache Resort, Mammoth contemporary elegance redefines mountain lodging. The Westin Monache is Mammoth Mountain’s only luxury, full-service hotel offering gracious hospitality, a majestic setting and Westin’s standard of excellence. The Westin Monache Resort, Mammoth is just steps from the vibrant hub of The Village where visitors can revel in the charm of Mammoth’s pedestrian-only village, alive with fine restaurants, boutique shops, exciting nightlife and year-round special events. The resort is also located adjacent to the village gondola with direct access to the mountain.
The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time.
Associates of the Westin Monache Resort, enjoy many perks and privileges including access to seasonal health benefits, ski pass (dependent on commitment to finishing date), reciprocal skiing at Intrawest owned resorts, discounted nightly rates at Starwood hotels throughout the world and much more.
- Presents food and beverage menus, answers questions, and makes suggestions regarding food and beverage service.
- Writes order on check or memorizes it.
- Relays order to kitchen and serves courses from kitchen and service bars.
- Garnishes and decorates food and beverage dishes preparatory to serving.
- Observes diners to respond to any additional requests and to determine when meal or beverages have been completed.
- Totals bill and accepts payment or refers patron to Cashier.
- Clears and resets counters or tables at conclusion of each course.
- Performs opening and closing side work as prescribed by outlet manager or supervisor.
- Employs active upselling techniques during every ordering opportunity.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Westin rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to climb or balance and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate.
General Skills Description
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Capable of earning certification as a safe food handler and also certification as responsible beverage vendors.
Must be 18 years of age or older to perform this job.
Skills and Knowledge
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Writes clearly and informatively; Able to read and interpret written information.
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Prioritizes and plans work activities; Uses time efficiently.
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Follows instructions, responds to management direction; Takes responsibility for own actions.
Asks for and offers help when needed.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Be able to use calculator and must be able to do basic adding and subtracting of money.
All employees must maintain a neat, clean and well-groomed appearance per Westin standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
The Westin Monache Resort is an Equal Opportunity Employer
Intrawest - 21 months ago