AOG Controller - Technical Operations - Chicago, IL (Technical Operations)
United Airlines - Chicago, IL

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AOG Controller - Technical Operations - WHQ

Chicago, IL

Equal Opportunity Employer by Choice.

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.



AOG Coordinators/Controllers are responsible for providing logistical parts support for grounded aircraft throughout the United System. The AOG Coordinator/Controller supports 24/7 Logistical Operations to ensure timely processing of AOG material and tooling requests.


Coordinate the logistics effort in support of AOG A/C and Placard/MEL/DF/CF recovery activities and Loans, Borrows and Accommodation Sales

Work closely with the Maintenance Control Supervisor to identify AOG parts requirements and determines the best method of obtaining parts utilizing company inventories

Coordinates with Engineering, Internal/External Shops, Inventory Planning and Boeing and AirbusTechnical Support to determine correct part (s) needed for maintenance requirements

Purchase aircraft parts from OEM's (Original equipment manufacturers), Boeing/Airbus, other airlines and aircraft parts brokers at the best overall cost to the company to support unplanned events

Initiates purchase orders and ensures receipt, payment and finalization

Develop metrics to measure and report departmental activity and service levels

Support GeM Missions

Coordinates worldwide engine movement and tracking

Provide AOG Tooling movement and tracking

Borrowing of aircraft parts from other airlines

Loan and accommodation sales of company assets to other airlines

Air charter logistics activities to support OOS aircraft, materials/mechanics

Responsible for providing a safe and enjoyable working environment through timely and effective communication, with emphasis on Dignity and Respect

Schedules borrowed part removals within first 24 hours of borrow inception, and works closely with the line stations to ensure manpower availability. Coordinates with Engineering, Inventory Planning and Boeing/Airbus Technical Support to determine correct part (s) needed for borrow removal and determines best method of obtaining parts

Initializes and deletes serial numbers in the SCEPTRE data base (IMS) as necessary (Special access required from Q.C.)

Works closely with the Repair and Modification Group / Internal Repair Shops to expedite parts required to effect the removal of costly borrowed parts

Performs all the duties of the AOG job function as required

Directs the coordination of engine transportation and critical parts via United, other airlines or vendors

Develops and maintains strong airline and supplier relationships

Maximize Loan revenue generation for United, while ensuring UAL's Service Level targets are maintained throughout the Loans process

Determines the fastest and most economical means of transportation

Coordinates complicated off-line parts transfers between other airlines, suppliers and courier service

Communicates with the owners and representatives of charter aircraft services to arrange charter flights, negotiates cost of charters

Identifies packaging requirements and determines appropriate aircraft type needed to handle

Set up part numbers in SCEPTRE database in off hours

A Material Coordinator is required to use and understand various Corporate and Government regulated manuals

These include the General Maintenance Manual, the Illustrated Parts Catalog (I.P.C.), the IATA Dangerous Goods Manual, various Service Bulletins, and different Engineering Change Request Authorizations (E.C.R.A.)

Develop and maintain individual Go Forward Goal performance

Conduct self audits, ensuring compliance with documented policies and procedures

Reduced aircraft out of service time for parts

Velocity of recovery and response quality for out of service aircraft/AOG/AOM situations

Meet/Exceed Revenue performance (loans)

Meet Borrows removal schedule target and meet or exceed borrow cost charges

Improved SL through airline and supplier alliances

Accurate and timely invoice management

Reduced logistics network costs

Must maintain daily liaise with Line Maintenance operational groups - i.e., Maintenance Control, Line Maintenance, Engineering, Warehousing, Internal & OSV shops, OPS Director, Quality Control, Tooling, etc.



Associate/Technical or equivalent work eperience required


Must be knowledgeable in Logistics Control and Airline Operations

Strong Analytical and Communication skills required


Minimum 5 years job experience in airline, logistics or related field required


Must be able to work a 12 hours shift schedule

Regular attendance and punctuality in accordance with United's policies is required

If you have already accepted a position with the new United, you understand and agree to remain in the assignment previously agreed upon for a period of one year and understand that you will not be considered for other positions for at least one year

Must be legally authorized to work in the United States for any employer without sponsorship



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