Polo Ralph Lauren Corporation is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For more than 40 years, Polo’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
The Sales and Service DM represents the brand in the community, ensures that the highest standards of excellence are followed on the sales floor at all times. Exceeds customer expectations and financial goals through talent development. Results are achieved through maximizing productivity standards and sales through highest level of standards for our people customer and brand.
Fosters an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders.
Embraces diversity and inclusiveness through our people, brand and customer.
Acquires, retains and develops talent. Continuously networks and recruits to build talent database for external bench.
Builds effective partnerships on all levels through communication (up, down, lateral).
Takes a proactive approach to self development and actively gives/receives feedback.
Effectively communicates Rugby's strategy and vision to the team.
Takes a solution oriented approach to overcome obstacles in order to meet goals and objectives.
Analyzes financial results to develop strategies to drive sales and service within the store. Identifies opportunities and builds on strengths to increase KPI performance by coaching on specific behaviors.
daily sales, store plan v ly, department plans v ly, top 10 best sellers in men's and women's.
Accountable for talent acquisition and succession planning, in partnership with General Manager.
Develop and gain approval on running in store contests/incentives to drive KPIs.
Lead on-boarding and training of each new hire, partnering with other managers as well for their specific area of expertise.
Conducts ongoing training seminars and workshops in-store on selling skills and service etiquette.
Exhibits strong floor presence and sets the selling and service tone with the team through the Assistant Managers of Men's and Women's. Fosters an environment where service elements are a top priority through training, one on one coaching, modeling appropriate selling behaviors and personal involvement with top clients.
Creates effective succession plans and conducts career pathing conversations with high potential employees to build internal bench strength.
Sets sales, upt, adt and capture goals for associates. Conducts one on one meetings with associates to review achievement of goals, selling/service behaviors. Partners with other managers to provide feedback to associates on merchandising and operational activities. Reinforces one on one meetings with consistent feedback in the moment.
Creates a proactive selling culture that focuses on building long term relationships through the conversion of walk in customers into repeat clients.
Partners with Merchandise DM to communicate opportunities/missed sales/successes.
Utilize secret shop scorecard and video feedback to train and develop team to enhance the client experience.
Polo Ralph Lauren is an equal opportunity employer. We offer dynamic career opportunities with growth potential and a generous company discount.
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